Serena Russo
Lunenburg,MA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Care Partner
Commonwealth Care Alliance
02.2022 - Current
- Maintained accurate documentation of all telephonic encounters, contributing to comprehensive electronic health records for each member on assigned panel.
- Work with members to create an individualized care plan by helping them identify their goals and implementing interventions to help meet those goals.
- Reduced hospital readmissions through timely follow-up calls and thorough case management.
- Demonstrated exceptional time management skills while managing a high volume of incoming calls from diverse patient populations daily.
- Perform telephonic and virtual visits to review care plan as well as perform assessments such as MDSs.
- Promote access to preventative care by educating members regarding importance of preventative care and screenings.
- Advanced professional development by regularly attending trainings, conferences, and workshops focused on telephonic nursing trends and innovations.
Infection Preventionist
Athol Hospital And Heywood Medical Group
01.2021 - 11.2021
- Set clear policies to improve success of infection control measures in departments.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
- Gathered and submitted data to regulatory agencies for mandatory report infections such as NHSN
- Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
- Provided comprehensive training for staff on proper hand hygiene, personal protective equipment usage, and other infection control practices to minimize risks.
Staff Development Coordinator/Infection Preventionist
The Highlands, A Life Care Center
03.2019 - 01.2021
- Coordinate and conduct orientation for new hires.
- Developed and delivered new hire training programs and continuous professional development.
- Assist with coordination of Emergency Preparedness drills as the lead clinical associate on the Safety Committee..
- Head of Infection Control Committee which is comprised of a multidisciplinary team.
- Monitor for outbreaks of an infectious disease and manage appropriately including working with local and state departments of public health.
- Provide employee health services such as vaccinations, TB testing, and education after an employee injury has occurred
- Evaluated the effectiveness of existing staff development programs using various metrics such as productivity measures or satisfaction surveys, refining approaches when necessary.
Nurse Case Manager
Encompass Health
08.2016 - 12.2018
- Provide education on new and existing diagnoses.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
Home Care Nurse
Summit ElderCare
12.2014 - 08.2016
- Performed home visits to perform safety evaluations, medication reconciliations, and assess the physical and social needs for the elder patients belonging to the program.
- Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs
- Perform annual and biannual nursing assessments including physical assessments, mental status exams, fall risk, risk for elopement, and risk for skin breakdown assessments on all participants.
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
RN Case Manager
VNA Care Network
12.2013 - 12.2014
- Manage case load of patients with differing needs independently.
- Perform regular assessments as well as necessary treatments including IV care, wound care, lab draws, and post surgical care.
- Educate patients regarding their diagnosis and how to self manage their condition at home.
Telephonic Diabetes Care Manager
Reliant Medical Group
03.2013 - 12.2013
- Responsible for telephonic management and education for High Risk Diabetes patients.
- Provide diabetes education during shared medical appointments in a family practice setting as well as provide updated education for the nursing staff.
- Work with primary care physicians, care coordination, and other educators to best coordinate and implement the plan of care.
- Worked with providers to define quality metrics and outcome reporting process.
Registered Nurse
Summit ElderCare
10.2009 - 03.2013
- Responsible for the care of elderly participants with multiple chronic medical problems.
- Audited charts and reviewed clinical documents to verify accuracy.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Registered Nurse, Medical-Surgical Unit
HealthAlliance Hospital
07.2008 - 10.2009
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Bachelor of Science - Nursing
University of Massachusetts - Boston
Boston, MA08.2014
Associate of Science - Nursing
Mount Wachusett Community College
Gardner, MA06.2008
Skills
- Patient Communication
- Needs Assessment
- Microsoft Office
- Infection Control
- Care Coordination
- Documentation
- Preventive health
- Chronic Disease Management
- Resource Utilization
- Healthcare regulations
- Healthcare Software Proficiency
- Ethical Practice
- Follow-up care
- At-risk patient care
- HIPAA Compliance
Certification
Certification in Infection Control (CIC)
Timeline
Telephonic Nurse Care Partner
Commonwealth Care Alliance
02.2022 - Current
Infection Preventionist
Athol Hospital And Heywood Medical Group
01.2021 - 11.2021
Staff Development Coordinator/Infection Preventionist
The Highlands, A Life Care Center
03.2019 - 01.2021
Nurse Case Manager
Encompass Health
08.2016 - 12.2018
Home Care Nurse
Summit ElderCare
12.2014 - 08.2016
RN Case Manager
VNA Care Network
12.2013 - 12.2014
Telephonic Diabetes Care Manager
Reliant Medical Group
03.2013 - 12.2013
Registered Nurse
Summit ElderCare
10.2009 - 03.2013
Registered Nurse, Medical-Surgical Unit
HealthAlliance Hospital
07.2008 - 10.2009
Bachelor of Science - Nursing
University of Massachusetts - Boston
Associate of Science - Nursing
Mount Wachusett Community College
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