Serena Salinas

• Developing relationships with customers through phone or online interactions.
• Handling customer inquiries and questions through phone or electronic communication.
• Using customer data to understand the client database and support business decisions.
• Identifying new prospects and potential customers.

• Facilitated customer service by responding to inbound calls, chats, and emails.
• Developed strong relationships with customers to drive repeat business.
• Addressed customer inquiries regarding products and services to enhance satisfaction.
• Utilized approved scripts to de-escalate angry customers during interactions.
• Reviewed customer accounts, implementing necessary changes for improved accuracy.
• Recommended products and services tailored to individual customer needs.
• Actively listened to customer concerns, fostering understanding of diverse perspectives.

Resolved customer inquiries and problems via phone, email, online chat, and in-person interactions.

• Assisted customers in diagnosing and troubleshooting hardware and software issues.
• Installed and configured various hardware and software, including printers, copiers, and scanners.
• Advised customers on effective usage of computer hardware and software applications.
• Conducted follow-ups with customers to confirm service satisfaction.