Serena Sanchez
Tulsa,OK
Summary
Highly Motivated Counseling student dedicated to providing exceptional care and devising creative and effective treatment plans to successfully treat children, adolescents, and adults dealing with mental health issues.
Overview
5
5
years of professional experience
Work History
Case Manager
CREOKS Behavioral Health Services
04.2023 - Current
- Effective Time Management
- Strong Communication Skills
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strong Organizational Skills
- Flexible Team Player
Logistics Account Manager
Worldwide Logistics
04.2022 - 01.2023
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
Server
P.F Chang's
11.2019 - 04.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Checked guests' identification before serving alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Cultivated warm relationships with regular customers.
Education
Master of Arts - Licensed Professional Counseling
Oral Roberts University
Tulsa, OK05.2025
Bachelor of Arts - Psychology
Oral Roberts University
Tulsa, OK05.2020
Skills
Social perceptiveness
Discernment
Verbal and Nonverbal Communication
Active Listening
Culturally Sensitive/Open Minded
Time Management
Organizational Skills
Team Collaboration
Timeline
Case Manager
CREOKS Behavioral Health Services
04.2023 - Current
Logistics Account Manager
Worldwide Logistics
04.2022 - 01.2023
Server
P.F Chang's
11.2019 - 04.2022
Master of Arts - Licensed Professional Counseling
Oral Roberts University
Bachelor of Arts - Psychology
Oral Roberts University
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