Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

SERENA SCHREIBER

Cedar Lake,US

Summary

Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Bullpen Luxury Bar & Grill
01.2024 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

Bartender

L'Squared
10.2023 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Texas Roadhouse
01.2022 - 10.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Server/Bartender

Malt Brother's Brewing
11.2021 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Receptionist/Technician

Briggs-Balagani Ophthalmology
10.2020 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Server

Buffalo Wild Wings
02.2020 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Hartsfield Village
05.2018 - 04.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Bachelor of Arts (B.A.) - Communications

Indiana University Northwest
Gary, IN
05.2023

High School Diploma - undefined

Hanover Central
Cedar Lake, IN
06.2018

Skills

  • Food sales and promotion
  • Customer feedback management
  • Hospitality service expertise
  • Guest relations management
  • Sales expertise
  • Guest engagement
  • Team member support

Certification

Liquor License, Indiana Alcohol and Tobacco Commission, 01/13/28

Timeline

Server

Bullpen Luxury Bar & Grill
01.2024 - Current

Bartender

L'Squared
10.2023 - Current

Server

Texas Roadhouse
01.2022 - 10.2023

Server/Bartender

Malt Brother's Brewing
11.2021 - 10.2023

Receptionist/Technician

Briggs-Balagani Ophthalmology
10.2020 - 09.2021

Server

Buffalo Wild Wings
02.2020 - 09.2020

Server

Hartsfield Village
05.2018 - 04.2020

High School Diploma - undefined

Hanover Central

Bachelor of Arts (B.A.) - Communications

Indiana University Northwest

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