Serena Sheppard
Nashville,TN
Summary
Technical Trainer with expertise in simplifying complex technical topics for diverse audiences. Proven ability to engage employees through innovative training methods. Strong public speaking and task prioritization skills developed over a successful career. Seeking to leverage these skills in a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Career Solutions Recruiter
Goodwill Industries of Middle TN
Nashville, Tennessee
10.2024 - Current
- Conducted information sessions and guided tours to highlight institution offerings.
- Represented institution at college fairs and community events to promote educational training opportunities.
- Established relationships with community organizations to enhance Career Solutions' network.
- Generated weekly reports on recruitment metrics to evaluate and improve recruitment strategies.
Multi Purpose Trainer
Goodwill Industries of Middle TN
Nashville, TN
01.2021 - 07.2024
- Developed and delivered training on computer basics, keyboarding, Microsoft tools, resume writing, and career skills.
- Created instructional materials for employees and clients to promote skill enhancement and career development.
- Conducted compliance audits of certification programs, recommending resource adjustments to meet program goals.
- Facilitated ongoing improvements in quality and efficiency across all certification programs.
Career Coach
Goodwill Industries of Middle TN
Nashville, TN
01.2021 - 07.2022
- Conducted intake appointments and nurtured relationships with individuals seeking employment and training.
- Managed caseload of over 100 career coaching clients annually, delivering comprehensive services.
- Secured employment for 50 clients in Q1 2022 by devising personalized career maps.
- Elevated program success rate to 85% through integration of advanced career assessment tools.
Youth Career Advisor
Mid-Cumberland Human Resource Agency
Lebanon, TN
05.2020 - 01.2021
- Conducted individualized assessments of work, family, and personal development needs to tailor guidance effectively.
- Secured five new community partnerships, increasing career resources network by 25% through strategic outreach.
- Managed 50 youth client profiles within an integrated career development system to streamline services.
- Expanded program outreach by 40% by developing community partnerships and enhancing youth referral networks.
Education
Bachelor of Science - Consciousness & Human Potential
Maharishi International University
Fairfield, IA01-2027
Some College (No Degree) -
Volunteer State Community College
Gallatin, TNSkills
- Microsoft 365
- Google Suite
- Instructional design
- Curriculum development
- Data analysis
- Training development
- Effective communication
- Relationship building
- Presentation skills
- E-learning software
- Training metrics
- Learning management system
- Public speaking
- Project management
- Cross-functional teamwork
Websites
Certification
- CPR Instructor
- Forklift Instructor
- Career Coach & Navigator
Timeline
Career Solutions Recruiter
Goodwill Industries of Middle TN
10.2024 - Current
Multi Purpose Trainer
Goodwill Industries of Middle TN
01.2021 - 07.2024
Career Coach
Goodwill Industries of Middle TN
01.2021 - 07.2022
Youth Career Advisor
Mid-Cumberland Human Resource Agency
05.2020 - 01.2021
Bachelor of Science - Consciousness & Human Potential
Maharishi International University
Some College (No Degree) -
Volunteer State Community College
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