Serena Silva
Barstow,CA
Summary
Experienced with assessing client eligibility for public assistance programs. Utilizes analytical skills to evaluate complex documentation and ensure program compliance. Track record of effective communication with trainee and client support, contributing to successful outcomes in eligibility determinations.
Overview
10
10
years of professional experience
Work History
Eligibility Worker II
San Bernardino County
08.2021 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
Office Assistant II
San Bernardino County
06.2016 - 08.2021
- Perform clerical support duties which may include, but are not limited to the following: provide general information to the public via phone or in person; as well as gathering personal information.
- Perform data entry; process a variety of documents; maintain files; schedule appointments and meetings; and prepare reports, and other documents.
- Pending and preparing cases for worker assignment. Issue valuables such as EBT cards, gas cards, vouchers, etc. which requires the handling of financial, family and personal information.
Work Experience (WEX)
San Bernardino County
10.2014 - 03.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Science - Business Administration
Barstow Community College
01-2026
Associate of Arts - Social Sciences
Barstow Community College
12-2024
Skills
- Team Leader
- Quick learner
- Mentorship Experience
- Resourceful
Timeline
Eligibility Worker II
San Bernardino County
08.2021 - Current
Office Assistant II
San Bernardino County
06.2016 - 08.2021
Work Experience (WEX)
San Bernardino County
10.2014 - 03.2016
Associate of Science - Business Administration
Barstow Community College
Associate of Arts - Social Sciences
Barstow Community College
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