Serena Simpson

Retail Service Specialist

U. S. Navy

Chesapeake, VA

10.2000 - 10.2022

Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
Operated cash registers to accurately process payments from customers.
Assisted management in training new employees on register operations and store policies.
Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
Ensured store was clean, neat and organized at all times.
Increased sales by coaching employees on strategies for promoting and cross-selling items.
Managed daily operations, client relations and IT.
Trained, managed and motivated employees to promote professional skill development.
Handled customer complaints professionally and courteously when necessary.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Boosted performance and job satisfaction of new employees by closely mentoring each.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Informed customers of current promotions, pricing and exchange and return policies.
Counted and balanced registers.
Accurately recorded information into the computer system for tracking purposes.
Identified appropriate solutions to minimize issues and quickly solve problems.
Maintained knowledge of products and services offered and replenished products on sales floor.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Directed and supervised staff performance.
Performed daily opening and closing procedures including counting money in the register drawer.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used Point of Sale register system to complete transactions.
Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Verified that all items were rung up properly at checkout counters.
Promoted sales through suggestive selling techniques while maintaining a high level of customer service.
Maintained accurate records of all sales transactions using point-of-sale systems.
Completed day-to-day duties accurately and efficiently.

Summary

Overview

Work History

Buyer's Agent

Retail Service Specialist

Education

Business

Skills

Affiliations

Languages

Accomplishments

Timeline

Buyer's Agent

Retail Service Specialist

Business

Similar Profiles

Haunani 'Nani' SandersHaunani 'Nani' Sanders

Deborah RichardsDeborah Richards

Michelle HebelMichelle Hebel