Serena Singh
Waynesville,MO
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Receptionist
Baymont Inn & Suit Hotel
09.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Hostess/Assistant Manager
Cantina Bravo, LLC
04.2016 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Telecommunications Interviewer
Communications For Research Inc.
11.2018 - 04.2020
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Explained questions in better detail for interviewees to allow truthful answers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Waynesville Sr. High School
Waynesville, MO05.2017
Skills
- Greeting Guests
- Front Desk Operations
- Online Bookings Management
- Check in and Checkout Procedures
- Making Reservations
- Hotel Safe Deposits
- Room Assignments
- Lobby Maintenance
- Housekeeping Notification
- Outbound and Inbound Calls
- Auto Dialers
- Telephone Etiquette
Timeline
Hotel Front Desk Receptionist
Baymont Inn & Suit Hotel
09.2021 - Current
Telecommunications Interviewer
Communications For Research Inc.
11.2018 - 04.2020
Hostess/Assistant Manager
Cantina Bravo, LLC
04.2016 - 08.2021
High School Diploma -
Waynesville Sr. High School