Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SERENA SMITH

Marietta,GA

Summary

Adaptable professional with 10 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Professional manager with strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.

Overview

8
8
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
04.2023 - 08.2025
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

BARISTA TRAINER

starbucks
11.2019 - 10.2021
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Prepared and packaged mobile and delivery orders for patrons.
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.
  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Implemented process improvements to enhance service and store appearance.
  • Operated cash registers and handled cash and card transactions.
  • Accomplished new and different drink requests, enhancing coffee shop reputation.

ASSISTANT HAIRSTYLIST

theory salon
08.2020 - 07.2021
  • Massaged, shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Provided product information and resolved concerns to assist customers.
  • Defined problems, collected data, established facts and validated conclusions.
  • Treated scalp conditions and hair loss, using specialized lotions, shampoos and equipment such as infrared lamps and vibrating equipment.

RECEPTIONIST

skin care by gabriela
05.2017 - 12.2018
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Coordinated pick-up and delivery of express mail services.
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
  • Used sign-in sheets and other check-in procedures to track visitors on premises.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.

Education

High School -

SPRAYBERRY HS
Marietta, GA
03.2016

Skills

  • Training Method Development
  • Equipment and Store Cleaning
  • Billing and Payment Processing
  • Customer Retention
  • Creative Solution Development
  • Communications Strategies
  • Exceptional Customer Service
  • Store maintenance
  • Effective leadership
  • Team management

Accomplishments

My team decided I deserved to be recognized for my diligent and committed work ethic. I received the partner of the quarter, and triumphed a notable endeavor. 

Timeline

Shift Manager/Key Holder

Starbucks
04.2023 - 08.2025

ASSISTANT HAIRSTYLIST

theory salon
08.2020 - 07.2021

BARISTA TRAINER

starbucks
11.2019 - 10.2021

RECEPTIONIST

skin care by gabriela
05.2017 - 12.2018

High School -

SPRAYBERRY HS

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SERENA SMITH