Serena Solano
Santa Ana ,CA
Overview
11
11
years of professional experience
Work History
Assistant District Manager
Jersey Mike's Subs
Anaheim, CA
08.2024 - Current
- Supported district manager in executing marketing initiatives and promotions.
- Monitored store compliance with health and safety regulations regularly.
- Resolved customer issues promptly while maintaining excellent service standards.
- Delegated work to staff, setting priorities and goals.
Loan Officer
National Auto Loan Network
Tustin, CA
08.2022 - 08.2024
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Submitted loan applications to underwriter for verification and recommendations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
HR Administrative Assistant
NALN
Tustin, CA
06.2021 - 08.2022
- Maintained quality levels above prescribed minimums to support team productivity.
- Reviewed database entries to verify regulatory compliance.
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Assisted with planning, organizing and coordinating company events.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Initialized background checks for potential new hires.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
General Manager
Jersey Mikes Submarines And Salads
Santa Ana, CA
12.2017 - 06.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained, managed and motivated employees to promote professional skill development.
- Coached and developed a internal candidate for promotion to general management.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Forecasted sales, allocated resources and managed labor.
Shift Manager
Sonic
Santa Ana, CA
07.2015 - 05.2018
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Cross-trained in every store role to maximize operational knowledge.
Hostess
James productions
Long Beach, CA
05.2014 - 07.2015
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Worked alongside event coordinators to execute company picnics for capacity of 100-2000 clients.
Education
High School Diploma -
Nova Academy
Santa Ana, CA05.2016
Some College (No Degree) - Social Work
Santa Ana College
Santa Ana, CASkills
- Performance improvements
- Sales team development
- Supervision and training
- Cross-functional team management
Timeline
Assistant District Manager
Jersey Mike's Subs
08.2024 - Current
Loan Officer
National Auto Loan Network
08.2022 - 08.2024
HR Administrative Assistant
NALN
06.2021 - 08.2022
General Manager
Jersey Mikes Submarines And Salads
12.2017 - 06.2021
Shift Manager
Sonic
07.2015 - 05.2018
Hostess
James productions
05.2014 - 07.2015
High School Diploma -
Nova Academy
Some College (No Degree) - Social Work
Santa Ana College
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