Serena Stayer
Fort Wayne,IN
Summary
I am a driven and personable communicator with a background in customer service, content creation, and data management. Proficient at engaging with clients and managing day-to-day operations in fast-paced environments. Recognized for a strong work ethic, time management, and the ability to build rapport with clients quickly. I am passionate about helping people and eager to contribute to a mission-focused team.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/ Customer Service
Eagle Contracting Inc
New Haven, IN
08.2025 - Current
- Implemented best practices for managing phone systems and directing calls effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments, meetings, and events with precision and attention to detail
Shift Leader Manager
Tropical Smoothie Cafe
Indianapolis, IN
09.2023 - 05.2025
- Delivered excellent customer service with accuracy and speed, fostering positive relationships and brand loyalty
- Managed customer orders, daily transactions, and catering coordination
- Trained and mentored new employees to maximize team performance through team leadership
- I resolved customer complaints quickly and professionally, maintaining customer satisfaction.
Sales & Customer Service Associate
H&M Retail Store
Fort Wayne, IN
05.2022 - 12.2022
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction
- Helped drive sales through a high level of product knowledge and proactive customer engagement
- Maintained inventory organization and clean merchandising
Office Assistant/File Clerk
Bobcat Of Fort Wayne
Fort Wayne, IN
12.2019 - 08.2021
- Enhanced office efficiency by managing documents, organizing files, and maintaining inventory tracking
- Facilitated smooth operations by efficiently answering and directing phone calls with professionalism.
- Interacted with customers and supported internal departments
Editorial Intern
KPC Media Group
Fort Wayne, IN
01.2021 - 05.2021
- Wrote and edited content for local newspaper publications
- Gained valuable client-facing experience through public interviews and story development
- Applied journalism and communication skills in a real-world setting
Education
Bachelor of Arts - Strategic Communication And Journalism Dual Degree
Butler University
Indianapolis, IN05-2025
High School Diploma -
Leo Junior Senior High School
Leo-Cedarville, IN05-2021
Skills
- Inbound/Outbound Call Handling
- Client Communication & Support
- Zoom & Virtual Presentation Ready
- Adaptability & Team Collaboration
- Time Management
- Organization & Daily Reporting
Timeline
Front Desk Receptionist/ Customer Service
Eagle Contracting Inc
08.2025 - Current
Shift Leader Manager
Tropical Smoothie Cafe
09.2023 - 05.2025
Sales & Customer Service Associate
H&M Retail Store
05.2022 - 12.2022
Editorial Intern
KPC Media Group
01.2021 - 05.2021
Office Assistant/File Clerk
Bobcat Of Fort Wayne
12.2019 - 08.2021
Bachelor of Arts - Strategic Communication And Journalism Dual Degree
Butler University
High School Diploma -
Leo Junior Senior High School