Summary
Overview
Work History
Education
Skills
Timeline
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Serena Stevens

Plano,TX

Summary

Dynamic and meticulous culinary professional with experience at Hiking Hawaii, recognized for enhancing customer satisfaction through high-quality meal preparation and teamwork. A fast learner who thrives under pressure, I take pride in maintaining a clean workspace while delivering exceptional service and building lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Line Cook

Hiking Hawaii
09.2024 - 12.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Smoothie/bowl Maker/barista

The Spot
05.2024 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepped and prepared fruit for smoothies and bowl
  • Made bowls with speed and consistency

Waitress

Olympia Cafe
10.2022 - 05.2023
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Cashier/ Food Handler

Nona Fina
01.2023 - 04.2023
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Took orders in person and over the phone effectively using the POS system, while remaining polite and professional
  • Sorted orders and gave them to the right guests all while taking orders over phone
  • Multitask

Cashier/prep Cook

North Country Community College
01.2023 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Prepped food before, during, and after shift to make sure everything was stocked
  • Made food by personal request
  • Washed dishes and cleaned work area. Wiped down tables and floor to ensure the dining room remained clean

Waitress/Busser

Hotel Saranac
08.2016 - 08.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Environmental Science

SUNY Morrisville
Morrisville

English And Humanities - Liberal Arts And Sciences

North Country Community College
Saranac Lake, NY

Skills

    - Hardworker

    -Meticulous

    -Friendly

    -Team oriented

    -Fast Learner

    -Kind

    -Able to preform under pressure

    -Timely

    -Calm and present

    -Takes pride in work

Timeline

Line Cook

Hiking Hawaii
09.2024 - 12.2025

Smoothie/bowl Maker/barista

The Spot
05.2024 - 09.2024

Cashier/ Food Handler

Nona Fina
01.2023 - 04.2023

Cashier/prep Cook

North Country Community College
01.2023 - 04.2023

Waitress

Olympia Cafe
10.2022 - 05.2023

Waitress/Busser

Hotel Saranac
08.2016 - 08.2020

Environmental Science

SUNY Morrisville

English And Humanities - Liberal Arts And Sciences

North Country Community College

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Serena Stevens