Serena Stewart
Training and Development Expert
Tampa,FL
Summary
Dynamic leader in Learning & Development, notably increased hospice nurse board certification rates and retained 97% of new RNs at a Florida hospital. Excelled in project management and coaching, achieving significant organizational advancements in healthcare education. Results-driven professional in the field of training and development, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Training & Development
Chapters Health Systems
Temple Terrace, FL
08.2020 - 07.2024
- Established strategies for ensuring diverse clinical and administrative workforce meets goals of nation’s largest advanced illness and hospice non-profit
- Managed 31 FTEs to oversee design and delivery of comprehensive, high-quality orientation, training, and education programs to 3,000 employees across four states
- Ensured compliance with regulatory and industry standards
- Managed partnerships and contracts with universities and colleges
- Select Accomplishments
- Grew share of hospice nurses who are board certified by transforming specialty certification resources from in person to online with design and launch of interactive education website
- Increased enrollment in specialty certification courses from 5% to 27%
- Digitized tracking of certification completion
- Enabled seamless L&D experience to all employees across states by selecting and implementing new LMS
- Linked LMS to HR information system, eliminating manual education tracking processes
- Enabled managers to track employees’ L&D status and advance employees appropriately
- Coordinated and managed all student internships and rotations, structuring an organized and effective learning experience for undergraduate students, graduate students, interns, and fellows
- This included aligning internship goals with organizational objectives, mentoring students, and evaluating their progress to ensure a comprehensive and beneficial educational experience
- Improved clinical preparedness of new hires by creating performance-based orientation for nurses.
Training Manager
Women & Care Florida
Tampa, FL
01.2019 - 07.2020
- Led employee education at multi-state women’s healthcare organization
- Conducted quality assurance, regulatory
- Managed care, and credentialing audits for 61 sites
- Developed actions for leadership teams to improve quality measures
- Select Accomplishments
- Enabled cost-effective, high-quality orientation to support organization’s rapid expansion from one to 110 offices with 2,100 ambulatory care employees
- Revamped orientation to hybrid of on-site and online program
- Established model with clinical leader at each site to track training needs of office
- Reduced infection rates and audit fail rates
- Identified shortfalls in processes for cleaning instruments
- Conducted targeted training that improved compliance in cleaning and sterilizing instruments
- Improved engagement and performance of medical assistants by creating Lead Medical Assistant position
- Created internal certification program and secured funding for incentive bonus
- Certified first cohort of 110 leads in six months
- Improved engagement with education programming by leading selection and implementation of new LMS, migrating from generic to comprehensive, healthcare-specific LMS.
Director of Talent Development
Intelident Solutions, Coast Dental
Tampa, FL
01.2017 - 10.2018
- Oversaw training of 1,350 employees across 263 offices spanning five states, driving standardized knowledge and skill development
- Implemented organizational improvement plans
- Select Accomplishments
- Increased dentist retention, reducing turnover-related costs, while enabling consistent application of quality measures and clinical standards by creating organization’s first orientation program
- Strengthened leadership development of frontline leaders by designing and implementing regional distance learning programs tailored to frontline leaders’ needs and goals.
Director of Staff Development
Florida Hospital/Advent Carrollwood
Tampa, FL
11.2013 - 08.2017
- Led creation and delivery of professional development programs
- Coordinated continuing education and critical care courses, ensuring direct access to online continuing education resources
- Managed affiliations by liaising with state, national, and virtual colleges
- Built partnerships with online universities
- Select Accomplishments
- Increased new registered nurse (RN) retention to 97% from 40% and reduced vacancies by creating RN Residency Program
- Built first-of-its-kind, state-of-the-art interactive simulation lab used to train new nurses
- Designed, secured funding for, and led build of lab, which has been replicated in medical schools across country
- Improved productivity of nurses by developing Clinical Competency Criteria, which streamlined orientation from 10 to five days and annual training from six to 1.5 hours
- Managed all students and intern programs, cultivating relationships with university/college leadership personnel
- Achieved improvements in performance-based leadership evaluations by developing and launching Leadership Training Program, including training for identifying low vs
- High performing employees
- Increased operational efficiencies by creating Policy Manager System that transitioned all paper policies to digital platform
- Standardized Hospital Policy Electronic Repository and Approval Process
- Education and Staff Development at Venice Regional
Education
Doctor of Education - Education
Walden University
Minneapolis, MN01.2011
Master of Science - Nursing in Geriatric Nursing
Florida A&M University
Tallahassee, FL01.2001
Bachelor of Science - Nursing
Florida A&M University
Tallahassee, FL01.1996
Skills
- Diversity
- Equity
- Inclusion
- Belonging
- Learning & Development
- Organizational Development
- Leadership Development
- Internal Communications
- Performance Consulting
- Employee Engagement
- Project Management
- Change Management
- Talent Development
- Strategic Planning
- Innovation skills
- Training facilitation
- Employee engagement
- Needs assessment
- E-learning strategies
- Organizational development
- Learning management systems
- Group process facilitation
- Team management
- Leadership development
- Soft skills training
- Virtual training
- Mentoring
- Adult learning theory
- Blended learning
- Coaching
- Training delivery
Affiliations
- National Nursing & Staff Development Organization
- National Gerontological Nursing Association
- American Heart Association
Certification
- Dei Certification, University Of South Florida, 2022
- MBTI Certified, The Myers-Briggs Company, 2016
- Registered Nurse, Florida
Timeline
Director of Training & Development
Chapters Health Systems
08.2020 - 07.2024
Training Manager
Women & Care Florida
01.2019 - 07.2020
Director of Talent Development
Intelident Solutions, Coast Dental
01.2017 - 10.2018
Director of Staff Development
Florida Hospital/Advent Carrollwood
11.2013 - 08.2017
Doctor of Education - Education
Walden University
Master of Science - Nursing in Geriatric Nursing
Florida A&M University
Bachelor of Science - Nursing
Florida A&M University
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