Serena Stockton
Tulare,CA
Summary
Interested in developing experience in an ABA environment by working with children and families to implement effective behavioral plans to promote social and behavioral development with individuals. To show empathetic communication in client assessments and therapy sessions to support child and family in navigating towards positive behaviors. Strong focus on team collaboration and achieving measurable outcomes. Reliability, adaptability and skilled in communication with others offer consistent client support when needed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Serving Manager
Casa Grande Restaurant
09.2013 - Current
- Fostered a positive work environment, resulting in low staff turnover and high employee morale.
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Oversaw catering events from planning stages through execution while ensuring top-quality service according to client specifications.
- Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
- Enhanced teamwork among servers, bartenders, hosts/hostesses by implementing cross-training initiatives for a more cohesive unit.
- Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Arts - Psychology
California State University, Fresno
Fresno, CA01-2027
Associate of Arts - Psychology
College of The Sequoias
Visalia, CA05-2024
Associate of Arts - Child And Adolescent Development
College of The Sequoias
Visalia, CA05-2024
Skills
- Verbal and written communication
- Organization
- Customer relationship management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Effective communication
- Team collaboration
Certification
- Skills Certificate in Child Development- Associate Teacher (in progress)
Timeline
Serving Manager
Casa Grande Restaurant
09.2013 - Current
- Skills Certificate in Child Development- Associate Teacher (in progress)
Bachelor of Arts - Psychology
California State University, Fresno
Associate of Arts - Psychology
College of The Sequoias
Associate of Arts - Child And Adolescent Development
College of The Sequoias
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