Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Stone

arlington

Summary

Driven professional with a proven track record in customer service and data entry. Excelled in enhancing customer satisfaction and retention through empathetic service and efficient problem-solving. Skilled in managing high call volumes and complex account issues, demonstrating exceptional computer proficiency and listening abilities. Achieved significant improvements in customer experience.

Overview

13
13
years of professional experience

Work History

Csr Billing Rep 1

Charter Communications, Spectrum
04.2021 - Current
  • Responded proactively and positively to rapid change.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered 50+calls per shift to assist with customer questions and concerns

Customer Service/Scheduler

Cardiovascular Care PA
07.2020 - 02.2021
  • Pleasantly greet patients when they arrive
  • Answer phones giving great customer service
  • Schedule patients for appointments using vermedice
  • Update patient demographics in vermedice
  • Take payments via phone/in person
  • Transfer calls to different MA/Nurses
  • Check billing inquiries/medication refill request

Unit Assistant

Wesley Medical Center
01.2017 - 07.2020
  • Pleasantly interacted with patients, families, physicians and other personnel to create professional environment.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Transfer patients/lab within the Meditech system when coming to our unit from another.
  • Discharged patients in the Meditech system
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Scheduler/CMA

Reflection Living
11.2011 - 11.2018
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared and administered medications to alleviate patient symptoms.
  • Oriented and trained new staff on proper procedures and policies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Tested and recorded blood glucose levels.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Attended required training, education and meetings.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Handled scheduling for over 20 employees

Education

No Degree - Medical Office

Cowley County Community College
Mulvane, KS

No Degree - Medical Office

Vatterott College
Wichita, KS

Skills

  • Good listening skills
  • Data entry
  • Customer Service Focus
  • Answering Incoming Calls
  • Customer Retention
  • Experience In Sales
  • Computer Proficiency
  • Account Issues
  • Problem Solving Skills

Timeline

Csr Billing Rep 1

Charter Communications, Spectrum
04.2021 - Current

Customer Service/Scheduler

Cardiovascular Care PA
07.2020 - 02.2021

Unit Assistant

Wesley Medical Center
01.2017 - 07.2020

Scheduler/CMA

Reflection Living
11.2011 - 11.2018

No Degree - Medical Office

Cowley County Community College

No Degree - Medical Office

Vatterott College

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Serena Stone