Serena Tafoya
Los Lunas,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Permanency Coordinator
Children, Youth, and Families Department
Los Lunas, NM
04.2024 - Current
- Organized and facilitated permanency planning meetings with families, social workers, attorneys, and other stakeholders.
- Assessed family dynamics and strengths to determine potential barriers or risks associated with achieving permanency goals.
- Coordinated resources needed for successful reunification or permanent placement of children in foster care.
- Developed individual service plans outlining specific services needed by each family involved in an adoption proceeding.
- Conducted home visits to assess the safety and well-being of children in foster care.
- Created child-specific plans that outlined necessary steps to achieve permanency goals.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Legal Assistant
Fadduol, Cluff, Hardy & Conaway
Albuquerque, NM
08/31/22 - 04.2024
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Drafted legal complaints, summonses and interrogatories.
- Redacted confidential information from legal documents on case-by-case basis.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Organized and prepared case exhibits and evidence for trial.
- Delivered subpoenas and coordinated law office activities.
Assistant Office Manager
1st Care of New Mexico
Albuquerque, NM
06.2017 - 08.2022
- Monitored office inventory to maintain supply levels.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Guided administrative and professional staff through computer and software problems.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted quality, timely performance feedback and performance appraisals.
Caregiver
1st Care of New Mexico
Los Lunas, NM
10.2016 - 08.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Busser/Hostess
Henriettas
Los Lunas, NM
11.2015 - 07.2016
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Monitored dining area to assess server capacity and estimate wait times.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Sunday School Teacher Volunteer
Holy Ghost & Fire Church
Belen, NM
05.2014 - 07.2016
- Taught and presented Bible lessons to students and gave homework assignments.
- Attended assigned teacher and church management meetings.
- Monitored student attendance and utilized various activities to promote student participation.
- Cleaned and organized designated classrooms.
- Maintained child care and safety until released to parent or guardian.
Education
Bachelor of Arts - Social Work
New Mexico Highlands University
Las Vegas, NM05-2025
Associate of Arts -
University of New Mexico
Albuquerque, NM05.2019
High School Diploma -
Los Lunas High School
Los Lunas, NM05.2016
Skills
- Team Leadership
- Teamwork and Collaboration
- Training and Coaching
- Customer Relationship Management
- Professional and Courteous
- Scheduling and Coordinating
- Civil Law
- Litigation Support
- Order and request filing
- Court reporting
- Microsoft Office
- Client Communication
- Risk Management
- Confidentiality
Certification
- Certified HSI, EMS Safety - Current
Timeline
Permanency Coordinator
Children, Youth, and Families Department
04.2024 - Current
Assistant Office Manager
1st Care of New Mexico
06.2017 - 08.2022
Caregiver
1st Care of New Mexico
10.2016 - 08.2022
Busser/Hostess
Henriettas
11.2015 - 07.2016
Sunday School Teacher Volunteer
Holy Ghost & Fire Church
05.2014 - 07.2016
Legal Assistant
Fadduol, Cluff, Hardy & Conaway
08/31/22 - 04.2024
Bachelor of Arts - Social Work
New Mexico Highlands University
Associate of Arts -
University of New Mexico
High School Diploma -
Los Lunas High School
- Certified HSI, EMS Safety - Current
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