Serena Terrazas
RiteAid
Lamont,CA
Summary
Dedicated cashier and shift supervisor with proven customer service skills. Known for maintaining professionalism and integrity while enhancing customer experiences through effective training and team collaboration.
Work History
Cashier/Shift Supervisor
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Handled cash register operations accurately, reducing discrepancies in daily sales reports.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new staff on customer service protocols and operational standards.
- Monitored product expiration dates, ensuring compliance with health regulations and quality standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sandwich Maker
- Prepared sandwiches according to customer specifications and company standards.
- Maintained cleanliness of workstations, ensuring adherence to food safety regulations.
- Operated kitchen equipment efficiently, contributing to timely service delivery.
- Collaborated with team members to streamline sandwich preparation processes.
- Followed recipes meticulously, ensuring consistent quality in all products served.
- Adapted quickly to high-volume service demands during peak hours.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
Ice Cream Maker
- Crafted high-quality ice cream using specialized mixing and freezing equipment.
- Maintained cleanliness and organization of work area, ensuring adherence to safety standards.
- Provided exceptional customer service, enhancing guest experience during order preparation.
- Trained new employees on equipment operation and food safety protocols.
- Implemented quality control measures to ensure consistency in product presentation and taste.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
Shift Lead
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored fuel delivery processes, maintaining accurate records for reporting purposes.
- Stocked shelves and ensured product availability for customer needs.
- Worked closely with the gas station manager to implement new policies and procedures when required, actively contributing to a positive work environment for all team members.
- Managed emergency situations calmly and effectively, adhering to safety protocols in order to ensure minimal disruption or risk to customers and staff alike.
- Completed shift change procedures diligently, ensuring seamless handover between team members.
Education
Veterinary Assistant
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Money handling
Reliability and punctuality
Order taking
Professionalism and courtesy
Merchandise restocking
Staff training
Refund handling
Attention to detail
Daily reporting
Loss prevention
Fraud prevention awareness
Liquor law compliance
Gift card handling
Timeline
Cashier/Shift Supervisor
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Arvin High School
High School Diploma
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