- I like working with my hands and fixing things
- Baking
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Photography
- Embracing outdoor adventures such as [activity 1] and [activity 2]
- Fashion
- Volunteering at local animal shelters and rescue organizations
- Hiking
- Swimming
- Camping
- Interior Design
Serena Theis
Calhan
Summary
Dynamic and detail-oriented professional with experience at Amazon as a Package Sorter, excelling in speed and accuracy. Proven ability to enhance workflow through effective sorting techniques and strong teamwork. Committed to workplace safety and customer satisfaction, leveraging hand-eye coordination and problem-solving skills to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Package Sorter
Amazon
Colorado Springs, CO
10.2024 - 01.2026
- Operated scanning equipment to track package movements efficiently
- Sorted packages based on size, weight, and destination accuracy
- Maintained cleanliness and organization of sorting area for safety
- Assisted team members in loading/unloading packages to optimize workflow
Sales Associate
Circle K
Colorado Springs, CO
08.2022 - 07.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained cleanliness and organization of sales floor for optimal product display.
- Stocked merchandise and ensured inventory levels met demand consistently.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Implemented promotional displays to increase visibility of new products effectively.
- Trained new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to streamline store operations and improve service delivery.
Sales Associate
7-11 Convenience Store
Colorado Springs, CO
10.2021 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Fuel Bee's Gas Stion
Calhan, CO
03.2021 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
Miami Yoder
Rush, COSkills
- Package handling
- Safety procedures
- Sorting techniques
- Speed and accuracy
- Workplace safety
- Hand-eye coordination
- Reading comprehension
Interests
Timeline
Package Sorter
Amazon
10.2024 - 01.2026
Sales Associate
Circle K
08.2022 - 07.2025
Sales Associate
7-11 Convenience Store
10.2021 - 07.2022
Sales Associate
Fuel Bee's Gas Stion
03.2021 - 10.2021
GED -
Miami Yoder