Serena Thompson

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
• Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

I am the lead teacher for the age group 1 to 5.

My roles and responsibilities include.

• Provided guidance and supervision to a group of 10 children aged 3-5 in a safe, secure environment.
• Organized daily activities such as arts and crafts, music and movement, outdoor play, storytime, and educational activities.
• Maintained positive relationships with parents by communicating regularly about their child's development.
• Ensured all health and safety regulations were adhered to at all times.
• Encouraged social interaction among the children through games and activities.
• Kept accurate records of attendance and incident reports.
• Reported any concerns regarding a child's safety or well-being to the supervisor immediately.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
• Engaged with children on individual basis to build positive, trusting relationships.
• Read stories to children and taught painting, drawing, and crafts.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

• I am an assistant teacher for children's classes, aged 1 to 5.
• Assisted the lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
• Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
• Assisted in the development and implementation of lesson plans.
• Assisted in supervising students during recess, lunch, and other activities.
• Organized classroom materials, including books, supplies, and equipment.
• Supported teachers in preparing materials for lessons and activities.
• Encouraged positive social interaction among students.

• In 2019, I started work at a Kroger branch in Littleton, Colorado. In April 2021, I then transferred to a different Kroger branch here in Puyallup, WA, where I worked until June of 2022. My role and responsibilities were
• Greeted customers in a friendly and professional manner.
• Processed cash, credit, and check payments accurately and efficiently.
• Assisted customers with product selection and answered any questions they had.
• Provided excellent customer service by listening to customer needs and addressing them appropriately.
• Organized the checkout area to ensure all items were stocked properly.
• Balanced the daily cash register transactions with accuracy and attention to detail.
• Followed company policies regarding payment methods, discounts, refunds.
• Provided accurate change back to customers when necessary.
• Adhered to company guidelines for dealing with difficult or irate customers.
• Checked IDs for age-restricted purchases such as alcohol or cigarettes.
• Maintained work area and kept cash drawer organized.
• Welcomed customers, offering assistance to help find store items.

• Assisted the secretary with filing the paperwork.
• Entering customers' information into the computer.
• Answering customer phone calls to help answer questions and help get customers scheduled.
• Help customers find the right pair of glasses to suit their style and budget.
• Going through inventory to organize, as well as to get rid of expired product.
• Greeted visitors and directed them to the appropriate staff members or departments.
• Provided support to the office staff by answering phones, filing documents, and data entry.
• Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.