Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Walker

Beaumont,TX

Summary

Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Overview

8
8
years of professional experience

Work History

Receptionist

Nederland Veterinary Center
Nederland, TX
10.2022 - Current
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Scheduled appointments for clients, customers, and other visitors.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Processed payments and updated accounts to reflect balance changes.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist

Dowlen Road Vet Clinic
Beaumont, TX
05.2017 - 10.2024
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Lumberton High School
Lumberton, TX
05-2002

Skills

  • Scheduling
  • Organization skills
  • Phone etiquette
  • Office supply inventory control
  • Excellence in customer service
  • Detail-oriented
  • Customer and client relations
  • Data entry

Timeline

Receptionist

Nederland Veterinary Center
10.2022 - Current

Receptionist

Dowlen Road Vet Clinic
05.2017 - 10.2024

High School Diploma -

Lumberton High School

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Serena Walker