Serena Wheeler
Coeur d'Alene,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Waitress/manager/dancer
Stateline Showgirls
Post Falls, ID
08.2023 - Current
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Caregiver
Harmony House Assisted Living
Hayden, ID
01.2023 - 09.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Cashier
Rodger's Ice Cream and Burgers
Hayden, ID
10.2019 - 04.2020
- Helped customers find specific products, answered questions and offered advice.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed multiple transactions per day with exceptional accuracy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register, collected payments and provided accurate change.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, IDSkills
- Cash drawer balancing
- Payment processing
- Issue resolution
- Product recommendations
- Coin counting
- Customer greeting
- Customer assistance
- Credit and cash transactions
- Cash register operation
- Merchandise restocking
Timeline
Waitress/manager/dancer
Stateline Showgirls
08.2023 - Current
Caregiver
Harmony House Assisted Living
01.2023 - 09.2023
Cashier
Rodger's Ice Cream and Burgers
10.2019 - 04.2020
High School Diploma -
Kootenai Bridge Academy
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