Serena Wheeler
Coeur d'Alene,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Waitress/manager/dancer
Stateline Showgirls
Post Falls , ID
2023.08 - Current
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Caregiver
Harmony House Assisted Living
Hayden , ID
2023.01 - 2023.09
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Cashier
Rodger's Ice Cream and Burgers
Hayden , ID
2019.10 - 2020.04
- Helped customers find specific products, answered questions and offered advice.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed multiple transactions per day with exceptional accuracy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register, collected payments and provided accurate change.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, IDSkills
- Cash drawer balancing
- Payment processing
- Issue resolution
- Product recommendations
- Coin counting
- Customer greeting
- Customer assistance
- Credit and cash transactions
- Cash register operation
- Merchandise restocking
Timeline
Waitress/manager/dancer
Stateline Showgirls
2023.08 - Current
Caregiver
Harmony House Assisted Living
2023.01 - 2023.09
Cashier
Rodger's Ice Cream and Burgers
2019.10 - 2020.04
High School Diploma -
Kootenai Bridge Academy
Similar Profiles
Ryan KingRyan King
Bar Manager at Players ShowgirlsBar Manager at Players Showgirls
Jessica HowardJessica Howard
Club Controller at ShowgirlsClub Controller at Showgirls
Angelena RoweAngelena Rowe
Dancer at Hollywood ShowgirlsDancer at Hollywood Showgirls