Summary
Overview
Work History
Education
Skills
Timeline
Serena Willis

Serena Willis

Cleaner/house Cleaning/offices

Summary

Dynamic professional with a proven track record in customer service and cash handling at Exxon Gas Station. Skilled in inventory management and team mentoring, I consistently enhanced operational efficiency and client satisfaction. My meticulous approach to cleaning protocols ensures high hygiene standards, fostering safe environments for clients in my self-employed house cleaning business.

Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.

Overview

3
3
years of professional experience

Work History

House Cleaning

Self Employed Web
03.2019 - 2023
  • Thoroughly cleaned residential areas to achieve high standards of hygiene.
  • Stocked cleaning supplies regularly, maintaining inventory levels to support efficient operations and timely services.
  • Followed established cleaning protocols meticulously, resulting in consistently safe and hygienic environments for clients.
  • Assisted in organizing cleaning schedules, enhancing client communication and ensuring timely service delivery.
  • Developed a routine cleaning plan, increasing efficiency and ensuring all areas were attended to regularly.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Emptied trashcans and transported waste to collection areas.

Cashier Team Lead

Exxon Gas Station
04.2007 - 09.2010
  • Supervised daily operations, ensuring efficient cash handling and transaction accuracy while training new cashiers.
  • Enhanced customer service by effectively delegating responsibilities.
  • Implemented inventory management practices, resulting in optimized stock levels and reduced product shortages.
  • Enhanced customer experience by resolving complaints and providing exceptional service, leading to increased customer satisfaction.
  • Developed and maintained cash reconciliation processes, ensuring accuracy and accountability in daily financial reporting.
  • Assisted in training and mentoring new team members, fostering a collaborative team environment focused on service excellence.

Education

GED - Physiology

Ultimate Medical Academy, Clearwater, FL

Skills

Cash handling

Timeline

House Cleaning - Self Employed Web
03.2019 - 2023
Cashier Team Lead - Exxon Gas Station
04.2007 - 09.2010
Ultimate Medical Academy - GED, Physiology
Serena WillisCleaner/house Cleaning/offices