Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Serena Windham

Pineville,LA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience

Work History

Manager

Rotolo's Craft and Crust
Alexandria , LA
12.2022 - 10.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Addressed management-level concerns to uphold positive company image.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Mortgage Loan Assistant, Office Assistant

Amcap Mortgage Ltd
ALexandria , LA
11.2020 - 10.2022
  • Reviewed loan applications and supporting documents to ensure accuracy and completeness.
  • Assisted borrowers in completing the mortgage loan application and gathering necessary documentation.
  • Created Loan Estimate and Closing Disclosure documents for all loan types.
  • Monitored loan processing activities to ensure timely completion of mortgage loans.
  • Served as a liaison between customers, lenders, underwriters, title companies, real estate agents, appraisers.
  • Provided support to borrowers with questions or concerns throughout the mortgage process.
  • Maintained updated knowledge of industry standards related to mortgage lending practices.
  • Managed customer relations while maintaining confidentiality of client information.
  • Identified potential issues that could affect the borrower's ability to obtain financing.
  • Reached out to applicants to verify details and obtain additional information.
  • Developed and maintained relationships with local real estate agents.
  • Improved loan processing times by streamlining application procedures.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.

Education

High School Diploma -

Youth Challenge Program
Pineville, LA
12-2016

Skills

  • Business Development
  • Financial Management
  • Staff Development
  • Policy Implementation
  • Workforce Management
  • Operations Management
  • Time Management
  • Customer Relationship Management (CRM)

Affiliations

Being involved in the community is something I take pride in, volunteering at community events and my little girls school is what I like to do in my free time.

Timeline

Manager

Rotolo's Craft and Crust
12.2022 - 10.2024

Mortgage Loan Assistant, Office Assistant

Amcap Mortgage Ltd
11.2020 - 10.2022

High School Diploma -

Youth Challenge Program

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Serena Windham