Serena Winston
Hayden,ID
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Able to provide a polite and professional demeanor toward all guests and staff. I am a quick and efficient learner who is highly motivated to take on new challenges.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
Sacramento, CA
08.2019 - 11.2019
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed payments and maintained accurate billing information for guests.
- Coordinated room assignments and ensured smooth transitions for arriving guests.
- Maintained front desk area cleanliness, ensuring a welcoming environment.
- Assisted with reservations using hotel management software to track availability.
- Communicated effectively with housekeeping and maintenance teams for guest needs.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
Administrative Assistant
Owens Valley Career Development Center
Lake Isabella, CA
04.2017 - 05.2018
- Managed scheduling and coordination of meetings for staff and clients.
- Assisted in preparing documents and reports for various programs.
- Maintained office supplies and inventory for efficient operations.
- Supported client intake processes by gathering necessary information.
- Communicated effectively with team members to ensure smooth workflow.
- Organized and maintained filing systems for easy access to records.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Collaborated on event planning and logistics for community outreach activities.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
High School Diploma -
Kern Valley High School
Lake Isabella, CA01-2015
Skills
- Guest relations
- Hotel management software
- Payment processing
- Scheduling coordination
- Data entry
- Customer service
- Event planning
- Office organization
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Professional demeanor
- Professional appearance
- Supply stocking
- Multi-line phone systems
- Greeting guests
- Organizational skills
- Telephone etiquette
- Administrative skills
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
08.2019 - 11.2019
Administrative Assistant
Owens Valley Career Development Center
04.2017 - 05.2018
High School Diploma -
Kern Valley High School
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