Serena Womack
Lawrence,Kansas
Summary
Resourceful Bar Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bar Manager
The Oread Lawrence, Tapestry Collection by Hilton
Lawrence, KS
09.2021 - Current
- Checked with guests to get feedback on customer service, and resolved any issues promptly.
- Built strong, professional relationships with customers who are both local and non-local to Lawrence.
- Cross-train multiple employees in management, serving, bartending, and hosting.
- Curate multiple cocktails that have been featured on menus and daily specials.
- Memorize countless drink recipes, with demonstrated mastery of each.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Implemented strategies designed to increase revenue through upselling techniques.
Server
Kobe Japanese Steakhouse & Sushi Bar
Lawrence, KS
09.2019 - 01.2025
- Trained new employees to perform duties.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server / Trainer
Sake Lounge
Olathe, KS
09.2020 - 08.2023
- Maintain a good standing with staff and management over the course of three years, with quality workmanship and a positive attitude toward others.
- Train new employees on food and beverage customer service, and restaurant protocols.
- Enhance customers' experience by providing food and beverage recommendations.
- Support the team by covering extra shifts and remaining flexible in my schedule.
- Ensured that each guest was served courteously, quickly, and efficiently.
Nanny
Private Family
Olathe, KS
03.2020 - 08.2020
- Worked full-time with family, taking care of three children: two boys (seven months, two years) and one girl (seven years).
- Implemented lesson plans over their online schooling during the COVID-19 lockdown to encourage a constructive learning environment.
- Regulated children's schedules to balance rest, learning and play.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Carried out daily housekeeping, including laundry, bedroom tidying, vacuuming, and overall sanitization.
- Maintained a professional and highly empathetic relationship with employers and their children.
Education
Bachelor of Science - Marketing
The University of Kansas
Lawrence, KS05.2024
Skills
- Adobe Photoshop
- Adobe Express
- Microsoft Excel
- HubSpot Content Marketing Certification
- Menu development
- Event coordination
- Budget management
- Marketing and sales experience
- Team leadership
- Mixology
Timeline
Bar Manager
The Oread Lawrence, Tapestry Collection by Hilton
09.2021 - Current
Server / Trainer
Sake Lounge
09.2020 - 08.2023
Nanny
Private Family
03.2020 - 08.2020
Server
Kobe Japanese Steakhouse & Sushi Bar
09.2019 - 01.2025
Bachelor of Science - Marketing
The University of Kansas
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