Serena Woodson
Grady,AL
Summary
- Skillful and precise in performing venipuncture and collecting blood samples and verifying medical charts. High level of accuracy and attention to details. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting plasma and blood specimens (if needed). Process excellent patient- relationship skills- known for having a gentle touch and ability to alleviate patient anxieties. Personable and knowledgeable, equipped with deep understanding of phlebotomy principles and laboratory procedures. Excels in delivering hands-on training and ensuring adherence to safety standards. Committed to fostering learning environment where students can thrive and gain skills necessary for success. Friendly and compassionate, with dedication to providing exceptional patient care. Knowledgeable in basic patient care procedures and medical terminology, with skills in phlebotomy and vital signs monitoring. Focused on improving patient outcomes through attentive and personalized care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alabama Rural Water Association
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
No Degree - Nursing
Troy University
Troy, AL01-2028
High School Diploma -
Highland Home School
Highland Home, AL05.2023
Skills
- Inventory Control
- Office Organization
- Customer Service
- Front Office Management
- Call Routing
- Cash Handling
- Supply Management
- Office Administration
- Spreadsheet Tracking
- Administrative Support
- Scheduling
- Proficient in Software
- Office Supplies Inventory Management
- Scheduling Appointments
- Meeting Scheduling
- Team Collaboration
- Complex Problem-Solving
- Listening Skills
- Filing
- Researching Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Specimen handling
- Order of draw
- Sample and specimen collection
- Capillary puncture
- Patient confidentiality
- Venipuncture expertise
- Patient flow management
- Diagnostic testing
- Recording data
- Biohazard disposal
- Sample storage
- HIPAA
- Hemoglobin testing
- Health education
- Phlebotomy tech
- Proper labeling
- Sample transport
- Donor screening
- Sanitation and sterilization
- Centrifugation
- Specimen preparation
- HIPAA compliance
- Patient care
- Patient support
- Paperwork processing
- On-site testing
- Venipuncture and capillary puncture
- Sample labeling
- Specimen collection and storage
- Blood transfusions
- Blood collection
- Butterfly venipuncture
- Phlebotomy technician
- Customer service
- Instrument sterilization
- Sample collection
- Specimen collection
- Decision-making
- Blood culturing
- Finger stick method
- Phlebotomy technician (PT)
- Glucose screening
- Staff phlebotomy training
- Lab reporting
- Standardized testing
- Patient monitoring
- Machine calibration
- Process monitoring
Certification
Certified Phlebotomy Technician Dec 2024
- Certified Phlebotomy Technician (National Performance Specialists) (2024 December)
Timeline
Front Desk Receptionist
Alabama Rural Water Association
06.2022 - Current
Certified Phlebotomy Technician Dec 2024
- Certified Phlebotomy Technician (National Performance Specialists) (2024 December)
No Degree - Nursing
Troy University
High School Diploma -
Highland Home School
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