Serena Young
Ankeny,IA
Summary
Hardworking Registered Nurse at Mary Greeley Medical Center, adept in medication and IV administration and delivering direct patient care with a professional bedside manner. Demonstrated ability to enhance patient satisfaction and safety, achieving a high level of autonomy and strong clinical judgment. Excelled in fostering teamwork and patient advocacy, significantly improving care outcomes.
Overview
10
10
years of professional experience
Work History
Registered Nurse
Mary Greeley Medical Center
06.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Managed caseload of up to 8 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
Patient Care Tech
Mary Greeley Medical Center
11.2019 - 06.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Dietary Aid
Mary Greeley Medical Center
08.2019 - 11.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray with proper, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Representative
CDS Global
01.2015 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Nursing
Des Moines Area Community College
Boone, IA05.2023
Skills
- Medication and IV administration
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Strong Clinical Judgment
- Patient and family advocacy
- Professional Bedside Manner
- High level of autonomy
Timeline
Registered Nurse
Mary Greeley Medical Center
06.2023 - Current
Patient Care Tech
Mary Greeley Medical Center
11.2019 - 06.2023
Dietary Aid
Mary Greeley Medical Center
08.2019 - 11.2019
Customer Service Representative
CDS Global
01.2015 - 08.2019
Associate of Science - Nursing
Des Moines Area Community College
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