Serena Yousif
STERLING HEIGHTS,MI
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Lakeview Lending. Successfully generated new leads through effective communication and sales proficiency. Experienced in early childhood education, fostering emotional well-being and language development as an In-Home Nanny, ensuring a nurturing environment for children.Experience in many different fields of work. Highly experienced with making calls, setting up meetings, and selling products. Is easy to learn new things, and adapt to any work environment that I may be placed in.
Overview
10
10
years of professional experience
Work History
In-Home Nanny
Anas Kathawa
63 Scenic Oaks Dr S Bloomfield Hills, MI
09.2022 - Current
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Implemented creative learning strategies to assist with homework completion, enhancing academic performance.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Telemarketer
Lakeview Lending
3290 W Big Beaver Rd Ste 165 Troy, MI
01.2023 - 12.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built relationships with customers using strong persuasion and active listening skills.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
Life Guard
Shanandoah Country Club
5600 Walnut Lake Rd West Bloomfield, MI
05.2021 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
Cashier
Terrace Cafe And Bar
150 W Jefferson Ave, Detroit
01.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Gold N Oven Bakery
4104 15 Mile Rd Sterling Heights, MI
01.2016 - 03.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped my family, in this large family buisness.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI05-2026
Skills
- Strong work ethic
- Reliability and punctuality
- Toddler engagement techniques
- Early childhood education
- Professionalism and discretion
- Effective communication techniques
- Customer service
- Email and telephone etiquette
- Customer engagement
- Sales proficiency
- Goal oriented
- Work ethic and integrity
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Leadership qualities
- Effective problem-solver
- Lifeguard certification
Timeline
Telemarketer
Lakeview Lending
01.2023 - 12.2023
In-Home Nanny
Anas Kathawa
09.2022 - Current
Life Guard
Shanandoah Country Club
05.2021 - 09.2022
Cashier
Terrace Cafe And Bar
01.2018 - 04.2021
Cashier
Gold N Oven Bakery
01.2016 - 03.2021
Bachelor of Science - Biology
University of Detroit Mercy