Serena Zuculini
Las Vegas,NV
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Boyd Gaming
05.2023 - 09.2023
- Able to take accurate and detailed orders
- Served alcoholic and non-alcoholic beverages to customer
- Communicated efficiently with patrons and ensure stellar customer service
- Verified the Id presented by the customer to check his/her drinking age
- Collected use glasses and bottles from section worked.
- Ability to work independently through the use of multitasking
- Able to provide bartender proper call order of drinks
- Ensured quality customer service by tending to customers in a timely fashion
- Work slots, the pit, lounge and bingo
- Anticipated guest needs and provided proactive service
- Maintained clean and organized bar area.
Food and Beverage Server
La Siesta Mexican Restaurant
06.2022 - 01.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food and Beverage Server
El Descanso Bar
05.2016 - 06.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Addressed and handled customer complaints in polite and professional manner.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Escuela De Educación Secundaria Orientada No. 222
Chabás, Santa Fe, Argentina12.2017
Skills
- Seating Assignment Preparation
- Age Verification
- Order Accuracy
- Hospitality and Accommodation
- Bill Computation
- Transactions and Cash Handling
- Complaint Resolution
- Efficient Service
- Adaptable and Flexible
- Bar Terminology
- Service Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cocktail Server
Boyd Gaming
05.2023 - 09.2023
Food and Beverage Server
La Siesta Mexican Restaurant
06.2022 - 01.2023
Food and Beverage Server
El Descanso Bar
05.2016 - 06.2019
High School Diploma -
Escuela De Educación Secundaria Orientada No. 222
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