Serena Zuculini
Las Vegas,NV
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Boyd Gaming
Las Vegas, NV
05.2023 - 09.2023
- Able to take accurate and detailed orders
- Served alcoholic and non-alcoholic beverages to customer
- Communicated efficiently with patrons and ensure stellar customer service
- Verified the Id presented by the customer to check his/her drinking age
- Collected use glasses and bottles from section worked.
- Ability to work independently through the use of multitasking
- Able to provide bartender proper call order of drinks
- Ensured quality customer service by tending to customers in a timely fashion
- Work slots, the pit, lounge and bingo
- Anticipated guest needs and provided proactive service
- Maintained clean and organized bar area.
Food and Beverage Server
La Siesta Mexican Restaurant
Smyrna, TN
06.2022 - 01.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food and Beverage Server
El Descanso Bar
Chabás, Santa Fe, Argentina
05.2016 - 06.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Addressed and handled customer complaints in polite and professional manner.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Escuela De Educación Secundaria Orientada No. 222
Chabás, Santa Fe, Argentina12.2017
Skills
- Seating Assignment Preparation
- Age Verification
- Order Accuracy
- Hospitality and Accommodation
- Bill Computation
- Transactions and Cash Handling
- Complaint Resolution
- Efficient Service
- Adaptable and Flexible
- Bar Terminology
- Service Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cocktail Server
Boyd Gaming
05.2023 - 09.2023
Food and Beverage Server
La Siesta Mexican Restaurant
06.2022 - 01.2023
Food and Beverage Server
El Descanso Bar
05.2016 - 06.2019
High School Diploma -
Escuela De Educación Secundaria Orientada No. 222