Serena R. Gutierrez
Colton,CA
Summary
Meticulous Surgical Technician bringing practiced experience assisting with diverse operating room functions. Anticipates and addresses surgeon's needs from operating room setup and sterilization to draping patient and passing instruments during surgery. Models medical teamwork and physical stamina.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgical Technologist
Arrowhead Regional Medical Center
10.2023 - 07.2024
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Worked with vendors for speedy procurement of services and equipment.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Intern
Victor Valley Global Medical Center
10.2022 - 02.2023
- First scrub in a variety of specialties including General, GYN, Orthopedic, Urology, Plastics, Vascular. Provided scrubbing surgical assistance and support to surgeons during general, gynecology, genitourinary, orthopedic, neurosurgery and plastic surgery procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
Customer Service Representative
Ashley Furniture Home Store
04.2015 - 03.2016
- Provide an outstanding service experience for every HomeStore customer and guest
- Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image
- Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way
- Respond to customer’s inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect
- Process sales orders accurately and efficiently
- Follow cash handling procedures
- Assist customers with the credit application process and financing arrangements as needed
- Maintain sales transaction documentation
- Assist with store opening and closing procedures including cash balancing and daily checklists
- Provide clerical support for store administration and accounting functions
- Handle telephone traffic and route calls using professional paging methods
- Assist in the completion of daily sales and other store reports.
Sales Representative
Beauty Products
02.2011 - 01.2015
- Responsible in selling the products to the customers and meeting each customer’s needs by offering the best possible recommendation of the products
- Interacts with the customers in the store to build customer confidence and problem solve customer’s queries accurately and diplomatically
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
Surgical Technology Diploma -
American College of Healthcare
Riverside, CA04.2023
High School Diploma -
Chafee High School
Ontario, CA05.2012
Skills
- Hand Instruments
- Wound Dressing
- Instrumentation Specification
- Interpersonal communication skills both verbal and written
- Medication Administration
- Pre- and Post-Surgical Counts
- Sterile Field Management
Certification
Certified Surgical Technologist ~ Pending/In Progress
NBSTA
CPR/BLS ~ May 2022~May 2024
American Heart Association
Timeline
Surgical Technologist
Arrowhead Regional Medical Center
10.2023 - 07.2024
Intern
Victor Valley Global Medical Center
10.2022 - 02.2023
Customer Service Representative
Ashley Furniture Home Store
04.2015 - 03.2016
Sales Representative
Beauty Products
02.2011 - 01.2015
Surgical Technology Diploma -
American College of Healthcare
High School Diploma -
Chafee High School
Certified Surgical Technologist ~ Pending/In Progress
NBSTA
CPR/BLS ~ May 2022~May 2024
American Heart Association
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