SERENAH DUFORD
Lake Worth,FL
Summary
Hardworking, attention to detail, good organizational skills and focused on completing work quickly to consistently exceed targets. Reliable team member and team player, eager to take on challenging tasks. Dedicated to business success and motivated to learn, grow and excel.
Overview
6
6
years of professional experience
Work History
Pet Nurse Assistant
Baker Veterinary Clinic
03.2024 - Current
- Reduced patient anxiety with calming techniques such as gentle handling, soothing speech, and appropriate use of restraints when necessary.
- Performed essential laboratory tasks such as analyzing blood samples, preparing slides for microscopic examination, and processing tissue specimens for biopsy evaluation.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted during surgical procedures by preparing surgical instruments, monitoring anesthesia levels, and assisting with post-operative care.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals.
- Administered oral or topical medications to boarding patients.
Server
Porto Bella Italian Restaurant
11.2021 - 01.2022
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Excellent customer service skills while working in a fast-paced environment.
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
- Processed payments accurately and handled cash transactions efficiently.
- Adhered to all established policies and procedures related to serving alcohol responsibly.
Sales Associate- Part Time
Victoria's Secret
03.2021 - 08.2021
- Unboxed and restocked merchandise into attractive displays.
- Maintained knowledge of current and future promotions to provide accurate service.
- Processed returns and exchanges with store policies.
- Greeted all customers and provided prompt and friendly service.
- Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.
- Assisted customers with locating items, answering questions and providing direction and service.
- Counted money in cash drawers before the store opened and balanced drawer after the store closed.
- Processed cash register transactions and giving back change.
- Quickly connected with each customer to offer assistance and promote products.
- Helped customers find desired items and sizes.
Housekeeping/Service
Crane's Beach House Boutique Hotel & Luxury Villas
06.2019 - 08.2019
- Collaborated well with team members to carry out daily assignments to service rooms and guests daily.
- Satisfied guests by delivering speedy service for their amenities and requirements and quickly responding to requests, which boosted satisfaction rates.
- Coordinated hotel laundry workflow.
- Maintained a clean and comfortable environment in all guest rooms by vacuuming, cleaning windows, and dusting.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests and removed bed sheets and towels.
- Cleaned bathrooms and kitchens with sanitizing products.
- Trained on several departmental procedures and provide assistance when needed.
Education
Associate In Arts (A.A.) - Business
Palm Beach State College
Boca Raton, US04.2025
High School Diploma -
Saint John Paul II Academy
Boca Raton05.2020
Skills
- Customer Relations
- Communication
- Detail- Oriented
- Organization Skills
- Transactions and Cash Handling
Community Service
- School Campus Register, Saint John Paul II Academy, Boca Raton, FL, Volunteer
- Youth VS Hunger, Volunteer
- Project Holiday, Volunteer
- Petco, Volunteer, Organized merchandise and received payments from customers., Packed food for the hungry., Packed food and supplies for soldiers overseas., Helped find a home for dogs and cats for adoption, communicating with customers.
Timeline
Pet Nurse Assistant
Baker Veterinary Clinic
03.2024 - Current
Server
Porto Bella Italian Restaurant
11.2021 - 01.2022
Sales Associate- Part Time
Victoria's Secret
03.2021 - 08.2021
Housekeeping/Service
Crane's Beach House Boutique Hotel & Luxury Villas
06.2019 - 08.2019
Associate In Arts (A.A.) - Business
Palm Beach State College
High School Diploma -
Saint John Paul II Academy