Serenah Weddle
Keller,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
CNA
Mercy Staffing
Fort Worth, TX
11.2022 - Current
- Administered medications under supervision of a licensed nurse.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Office Manager, Payroll Specialist, Intake Coord.
Liberty Hospice
Grapevine, Texas
07.2022 - 11.2022
- Developed effective communication strategies between departments within the organization.
- Organized company events including holiday parties, team building activities .
- Supervised staff members, organized schedules and delegated tasks.
- Monitored inventory levels and placed orders when needed.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Jr. Loan Processor
Guild Mortgage
Southlake, TX
06.2020 - 07.2022
- Maintained accurate records of all loans processed and updated database accordingly.
- Reviewed loan applications and supporting documents to ensure accuracy of information.
- Provided support for underwriting functions such as income calculations, debt ratios.
- Communicated regularly with clients throughout the entire loan process.
- Participated in training programs designed to increase knowledge base around mortgage products.
- Researched discrepancies on loan application information as needed.
- Ensured that all necessary documentation was received from borrowers prior to loan approval process.
Restaurant Manager
Shuck Me
Southlake, Texas
04.2020 - 06.2020
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Established policies for cash handling procedures to maximize security measures.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
PCT
Texas Health Harris Methodist Hospital
Fort Worth, TX
09.2019 - 05.2020
- Adhered to all hospital protocols when dealing with hazardous materials or infectious diseases.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Education
CNA/ CMA License - Nursing Assistance
Western Technology Center - Weatherford
Weatherford, OK01-2013
High School Diploma -
Jenks High School
Jenks, OK05-2011
Some College (No Degree) - Business Management
Tarrant County College District
Fort Worth, TXSkills
- Compassionate communication
- Maintaining confidentiality
- Patient Care
- Feeding Assistance
- Basic Life Support
- Complex Problem-Solving
- Compassion and Empathy
- Quality Assurance
- Direct Patient Care
- Relationship Management
- Performance Management
- Calendar Management
- Team Management
- Payroll policies and procedures
- Microsoft applications
- I-9 documentation
- New employee processing
- Accounts Payable
- Telephone and email etiquette
- Policy Adherence
Timeline
CNA
Mercy Staffing
11.2022 - Current
Office Manager, Payroll Specialist, Intake Coord.
Liberty Hospice
07.2022 - 11.2022
Jr. Loan Processor
Guild Mortgage
06.2020 - 07.2022
Restaurant Manager
Shuck Me
04.2020 - 06.2020
PCT
Texas Health Harris Methodist Hospital
09.2019 - 05.2020
CNA/ CMA License - Nursing Assistance
Western Technology Center - Weatherford
High School Diploma -
Jenks High School
Some College (No Degree) - Business Management
Tarrant County College District
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