Serena Perez
Summary
Proactive and goal-oriented professional with years of diverse experience through customer-public service and supervision care , who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Yard Duty Supervisor
Weaver Middle School
04.2022 - Current
- Supervises cafeteria, blacktop courts, and other assigned areas, with attention to the health, safety and conduct of students.
- Maintains a firm but respectful and courteous attitude towards students.
- Encourages students to observe fundamental courtesies, practice good eating habits, leave eating areas neat & clean, and be orderly in going to & from eating areas.
- Assists children to observe all school safety rules, participate in wholesome recreational play activities, observe all rules of games, and learn to play with others in a social group.
- Reports all faulty blacktop or play area equipment to maintenance department or school administrators and appropriately refers to any accidents involving students.
- Evaluates team performance and provides feedback on areas requiring improvement.
- Hands on train new team members on proper and safe use of required equipment, as well as school environment etiquette and safety protocols.
Event Assistant
Mor Bounce Party Rentals
01.2010 - Current
- Scheduled the rental of party equipments for various events, parties or local gatherings.
- Advertised party rental equipment for promotional deals throughout the seasons.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Performed event coordination for parties and gatherings.
- Assisted with the set up of event facilities with equipment and organized supplies as well as breakdown.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Cashier Sales Associate
Walgreens
02.2019 - 09.2021
- Balanced and organized cash register by handling cash, counting change, and store coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued and processed refunds, credits or exchanges.
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Cashier Sales Associate
California Sock Company
05.2017 - 10.2018
- Operated cash register by performing cash and card transactions to complete customer purchases with excellent accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers in a friendly and approachable manner.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products and maintaining overall store cleanliness. Completed inventory counts and ordered merchandise.
- Ensured accurate and necessary steps for opening and closing procedures.
- Open and closed store independently and prepared nightly bank drop along with daily sales report for manager or store owner to collect & review.
- Identified issues, analyzed information and provided solutions to problems in regards to possible theft, exchanges, returns, or dissatisfied customers.
Attendance Office Assistant
Yosemite High School
08.2014 - 06.2015
- Organized and managed school records, student documentation, and administrative communications.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Maintained daily attendance record of students in school.
- Kept in contact with parents and updated regarding child's progress and attendance.
Education
Certificate of Completion - Esthetician Program
Milan Institute
Merced, CA07-2021
High School Diploma -
Yosemite High School
Merced, CA06-2015
Skills
- Flexible & Adaptable
- Punctual
- Friendly Demeanor
- Active Listening
- Clear Written & Verbal Communication
- Outstanding Interpersonal Skills
- Multitasking Abilities
- Critical Thinking
- Strong Organization
- Recordkeeping Skills
- Detail-oriented
- Safety Awareness
- De-escalation Techniques
- Conflict resolution
- Accurate Money Handling Expertise
- POS System Knowledge
- Cash Register Familiarity
- Team Collaboration
- Inventory Control
- Marketing and Promotion
Timeline
Yard Duty Supervisor
Weaver Middle School
04.2022 - Current
Cashier Sales Associate
Walgreens
02.2019 - 09.2021
Cashier Sales Associate
California Sock Company
05.2017 - 10.2018
Attendance Office Assistant
Yosemite High School
08.2014 - 06.2015
Event Assistant
Mor Bounce Party Rentals
01.2010 - Current
Certificate of Completion - Esthetician Program
Milan Institute
High School Diploma -
Yosemite High School
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