Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serena M. Scocca

Bethlehem,PA

Summary

Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Yoga Instructor

InnerStrength
05.2019 - Current
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Arrived early to set up room, greet students, and answer questions.
  • Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.


Assistant Sales Manager

Maxx Fitness
06.2018 - 02.2022
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Helped develop and consistently enforced top-notch customer service standards across departments.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Sales Associate

Maxxfitness
03.2018 - 06.2018
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Parkland High School
Allentown, PA
06.2016

Skills

  • Schedule Management
  • Manage Inventory
  • Customer Relationship Management
  • Sales and Marketing
  • Membership Retention
  • New Member Acquisition

Certification

  • Certified Yoga Instructor
  • CGFI - Certified Group Fitness Instructor

Timeline

Yoga Instructor

InnerStrength
05.2019 - Current

Assistant Sales Manager

Maxx Fitness
06.2018 - 02.2022

Sales Associate

Maxxfitness
03.2018 - 06.2018

High School Diploma -

Parkland High School

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Serena M. Scocca