Serena Garcia
Camas,WA
Summary
A customer service professional who brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Proficient at managing a variety of tasks at once.
Overview
13
13
years of professional experience
Work History
Dietary Representative
Peacehealth Southwest Medical Center
05.2019 - Current
- Developed and implemented nutrition plans tailored to individual patient needs.
- Mentored and trained junior staff on best practices in dietary management and patient interaction.
- Analyzed food safety protocols to enhance compliance with health regulations.
- Analyzed data related to patient satisfaction surveys, identifying areas of improvement within the department''s offerings and services.
- Collaborated with healthcare professionals to ensure patients received appropriate nutrition for their medical conditions.
- Conducted regular safety inspections of kitchen equipment and facilities, mitigating potential hazards proactively before they could escalate into serious incidents.
- Coordinated with kitchen staff to prepare meals in a timely manner, contributing to smooth daily operations.
- Maintained a clean and sanitary work environment in accordance with health department standards, preventing contamination risks.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Delivered nourishment and supplements to nurse station for distribution to specific patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Worked closely with a team ranging from 4 to 10 individuals to achieve a common goal.
Sales Representative
Golds Gym
08.2018 - 04.2019
- Generated sales through outreach and promotions.
- Followed up on all prospects.
- Conducted telephone inquiries.
- Developed and implemented effective sales strategies to increase membership enrollment.
Delivery Driver
Jimmy John's Gourmet Sandwiches
10.2017 - 08.2018
- Delivered food efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and safety standards for reliable operations.
- Communicated with customers regarding order status and delivery updates.
- Collected payments accurately and handled cash transactions responsibly.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Lead Teller
Wells Fargo
10.2014 - 10.2017
- Supervised a teller line that processed a variety of financial transactions
- Provided coaching and feedback to tellers for their professional development
- Processed transactions such as deposits, withdrawals, loan and credit card payments, check cashing, and managing and balancing a cash drawer daily
- Handled specialized services like money orders and cashiers checks
- Resolved customer and team member issues
Crew Member / Shift Leader
Burger King
01.2013 - 10.2014
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new crew members on service standards and operational procedures.
- Implemented process improvements that enhanced customer service delivery and team productivity.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and minimize waste.
- Regularly operated a POS system
- Maintained and balanced a cash register
- Monitored compliance with health regulations, maintaining cleanliness and safety standards throughout the facility.
Education
Associates - Dietetics
Portland Community College
Portland, OR11-2026
Diploma -
Union High School
Camas, WA06.2013
Skills
- Proficient in scheduling tasks
- Customer-focused
- Resilient in challenging environments
- Strong focus on accuracy
- Collaborative team player
- Food Handlers Card Certified
- Experience with sanitation compliance
- Patience and empathy
- Work ethic and integrity
- Bilingual (English, basic Spanish)
- Efficient cash transactions
- Accurate order entry
- Hospitality support skills
Timeline
Dietary Representative
Peacehealth Southwest Medical Center
05.2019 - Current
Sales Representative
Golds Gym
08.2018 - 04.2019
Delivery Driver
Jimmy John's Gourmet Sandwiches
10.2017 - 08.2018
Lead Teller
Wells Fargo
10.2014 - 10.2017
Crew Member / Shift Leader
Burger King
01.2013 - 10.2014
Associates - Dietetics
Portland Community College
Diploma -
Union High School