Serene Al-Nemri
Ontario,United States
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Store Manager
La Michocana Ice Cream Store
12.2019 - 02.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Pharmacy Technician
CVS Pharmacy
09.2022 - 11.2023
- labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
No Degree - Pharmacy
Foreign Pharmacy Graduate Equivalency Examination
10.2021
Bachelor of Science - Pharmacy
Jordan University of Science And Technology
Irbid, Jordan06.2019
Skills
- Assisting Pharmacists
- Ordering and Stocking Medications
- Medicare and Medicaid Processes
- Team Collaboration
- Stocking Shelves
- Patient Education
- Quality Assurance and Control
- Updating Medication Histories
- Problem-Solving Skills
- Labeling Prescriptions
- Receiving Incoming Supplies
- Staff Development
- Resolving Customer Issues
- Answering Customer Questions
- Cash Register Operation
- Microsoft Office
- Critical Thinking
- Microsoft Excel
- Complex Problem-Solving
- Active Listening
- Time Management
- Staff Leadership
- Serve Customers
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - 11.2023
Store Manager
La Michocana Ice Cream Store
12.2019 - 02.2024
No Degree - Pharmacy
Foreign Pharmacy Graduate Equivalency Examination
Bachelor of Science - Pharmacy
Jordan University of Science And Technology
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