SERENE BELTZ
Perrysburg,N.Y.
Summary
Previous Store General Manager equipped with extensive experience in retail management and sales. Vast knowledge in the LTL business.
Employs excellent leadership skills and multi-tasking strengths. Driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Experiences at problem solving, customer service, and hiring and training hardworking, quality staff.
Overview
22
22
years of professional experience
Work History
Revenue Management Team Lead
Yellow
02.2018 - Current
- Promoted to dual position of Agency Liaison April 2023
- Worked with outside agencies to assist in collections efforts
- Oversaw and lead a team of 10+ in revenue management
- Trained internal and external team members
- Track and assess team progress
- Analyzed reports and audit for accuracy while finding sustainable solutions
- Maintaining company goals
- Paid vendor invoices in Oracle
- Reviewed weekly reports and performed administrative changes to accounts
Resolver
Yellow
09.2019 - 03.2021
- Analyzed billing, rating, and invoicing for defects
- Handle disputes presented while looking for trends to address and be proactive
- Pipeline focus
- Worked internally on creating SOP's and creating processes
- Analyzed customer trends and provided insights to improve customer experience
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses
- Resolve customer disputes courteously to enhance customer satisfaction
- Developed and executed online strategies for leads, sales and pricing to generate revenue
- Utilized analytic tools to optimize product listings and improve customer experience
- Created SOPs for processes I created to maximize income verses company funding used
Revenue Management Specialist
YRC Freight
02.2018 - 09.2019
- Collaborated with Corporate Companies to maintain delinquency and resolution on their accounts
- Ensure proper cash application
- Reviewed weekly reports and performed administrative changes to accounts.
- Entered data and administration task
- Review billing, rates, contracts for defects
- Worked efficiently from a call queue
- Supported financial director with special projects and additional job duties
Sales Associate
Bonton
10.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Opening and closing cash handling
- Left for better opportunity
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
General Manager
Wawa
12.2001 - 12.2017
- Managed 24/7/365 Retail Store
- Lead crews of 20-50+
- Recruit, hire, and train external and internal for pipeline
- Budget planning for sales and labor
- Cash handling and reconcile funds
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Payroll
- Invoicing
- Property maintenance budgeting
- Inventory management
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Part of Veteran's Alliance
Education
Bachelor of Arts - Child Drama
Rowan University
Glassboro, NJ06.2005
Associate of Science - Political Science
Gloucester County Community College
Deptford, N.J.06.2003
Skills
- Strong organizational skills
- Energetic work attitude
- Meticulous attention to detail
- Time management
- Works well under pressure
- Outstanding communication skills
- Reliable and punctual
- Excellent multi-tasker
- Contract Interpretation
- Settlement Negotiation
- EDI, Rating, and Pricing
- BOL Compliance
- NMFC Standards
- Inventory management
- Recruiting, interviewing, and internal/external pipeline
- Conflict resolution skills
- Positive and cheerful
- Professional and mature
- Meeting planning
- Employee scheduling, budget, cash handling, and payroll
- Managed large crews of 20-50 and small crews of 10
- Managed 24/7/365 Retail Store
- 21 years of customer experience
- Remote, hybrid, and office setting
- Supports team work of cross departments
- Root cause analysis
- Use of Excel, Outlook, Power Point, share points, BI reporting, and Microsoft Office and Teams
References
Yellow -
- Alyssa Gagliardi , Supervisor of Revenue Management, (716) 969-4143 / agaglia92@gmail.com
- Angela Gardner, Manager of Revenue Management (716) 861-8188 / angela.gardner@myyellow.com
Wawa-
- Michelle Acker, Area Manager, (856) 723-4360 / Michelle.acker@wawa.com
- Nadia Fillmore, General Manager, (856) 889-3695 / nadiazhiltsova@comcast.net
Timeline
Resolver
Yellow
09.2019 - 03.2021
Revenue Management Team Lead
Yellow
02.2018 - Current
Revenue Management Specialist
YRC Freight
02.2018 - 09.2019
Sales Associate
Bonton
10.2017 - 02.2018
General Manager
Wawa
12.2001 - 12.2017
Bachelor of Arts - Child Drama
Rowan University
Associate of Science - Political Science
Gloucester County Community College
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