Serene Corbin
Holt,FL
Summary
Professional Automotive Warranty Administrator with twenty five years experience. Expert in warranty management and claims processing, ensuring accuracy and compliance. Recognized for exceptional customer service and detail-oriented documentation, fostering strong relationships with manufacturer representatives to expedite claim approvals. Proficient in Reynolds & Reynolds, Tekion and MS Office.
Overview
31
31
years of professional experience
Work History
Nissan Warranty Administrator
Sandy Sansing Nissan
02.2008 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Stay up-to-date with manufacturer warranty policies, bulletins, and procedures to ensure compliance.
- Monitored factory recalls and announcements.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Posting daily and monthly warranty credit statements.
- Assisting cashier and telephone duties.
- Assisting service advisors in greeting, appointments and write up on arrival.
- Rental Car Manager. Responsible for large fleet of vehicles.
- Coordinate customers with reservations, contracts, verify insurance and driver license.
- Inspect vehicles for damages during check in/check out process.
- Process rental payments and resolve billing concerns.
- Maintain daily and monthly rental records and vehicle availability.
Service Advisor
Emerald Coast RV
01.2007 - 02.2008
- Ascertains problems and services needed by listening to customer's description of symptoms, clarifying description of problems, and conducting visual inspections during the check in process.
- Prepares repair orders (RO) by describing clearly the symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates, selling services, and expected return dates of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers and email address; answering questions and concerns. Develops estimates calculating customer's payment, including deductibles.
- Maintains vehicle records by recording problems and corrective actions planned.
Automotive Warranty Administrator
Hampton Imports
04.2002 - 01.2007
- Warranty Administrator of Nissan, Hyundai and Mitsubishi.
- Prepare and submit all warranty claims accurately and in a timely manner.
- Offer warranty support and guidance to Technicians, Advisors, and Management to ensure compliance with warranty policies.
- Review and analyze warranty claims for accuracy and completeness.
- Maintain organized records of all warranty claims and communications.
- Stay updated on manufacturer warranty policies and procedures
- Accounting and posting daily and monthly warranty credits.
- Assists with the cashier and telephone duties.
- Assists with Service Advisors' duties when needed.
- Work closely with Service Management.
Automotive Service Cashier
Dick Hannah Dealerships
02.2000 - 03.2001
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Printed, collected and balanced parts invoices in cash, check, credit card and authorized charge accounts.
- Meet and greet customers in a professional manner.
- Operate switchboard telephone system.
- Communicate with callers in a professional, friendly and efficient manner.
Cashier/Department Assistant
Walmart
04.1994 - 02.2000
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Dental Assistant - Medical
Finger Lakes Community College
Canandaigua, NY01-1994
High School Diploma -
Mynderse Academy
Seneca Falls, NY06-1992
Skills
- Warranty Management
- Time Management
- Detail Oriented
- Accuracy
- Documentation
- Customer Service
- Communication
- Reconciling
- Compliance
- Software applications
Timeline
Nissan Warranty Administrator
Sandy Sansing Nissan
02.2008 - Current
Service Advisor
Emerald Coast RV
01.2007 - 02.2008
Automotive Warranty Administrator
Hampton Imports
04.2002 - 01.2007
Automotive Service Cashier
Dick Hannah Dealerships
02.2000 - 03.2001
Cashier/Department Assistant
Walmart
04.1994 - 02.2000
Dental Assistant - Medical
Finger Lakes Community College
High School Diploma -
Mynderse Academy
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