Dynamic and results-oriented Housekeeping Supervisor with a proven track record at Holiday Inn Select Hotel, where I enhanced guest satisfaction and maintained impeccable cleanliness standards. Skilled in training and mentoring teams, I significantly improved employee performance. Expert in cleaning and sanitation, I excel in customer relations, demonstrating exceptional complaint handling and decision-making abilities.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Holiday Inn Select Hotel
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports, and other business documentation.
Increased employee performance through effective supervision and training.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Managed laundry sorting, washing, drying, and ironing.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Disposed of trash and recyclables each day to avoid waste buildup.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Coordinated with outside vendors to provide supplies and equipment for staff.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Delivery Driver
Ionian Commercial Laundy
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver
Pacesetters
I took people back and forth to work from work site to Panama City, Beach to Santa Rosa Beach to Walmart to work. I could be spelling it wrong but I also picked them up when there shift was over. It was a work force program here in Panama City, Florida
Floor Supervisor
Ionian Commercial Laundry
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Evaluated work of Number floor employees to improve performance.
Delegated tasks to employees to enhance productivity and workflow.
Maintained clean and organized store environment to cultivate pleasant shopping experiences.
Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Determined staffing needs, developing schedules to staff all shifts.
Maintained accurate records of team attendance and documented disciplinary actions.
Developed and implemented strategies to improve team productivity and efficiency.
Monitored progress of tasks to provide feedback for improvement.
Handled day-to-day shipping and receiving overseeing more than Number packages per day.
Met or exceeded production goals and objectives by following strict procedures.
Enforced team adherence to safety regulations and protocols.
Resolved conflicts between team members and addressed complaints or grievances.
Scheduled shifts and shift changes to accommodate workload and customer needs.
Salad Room and Dishwasher Baked Potatoes
Captain Andersons Restaurant
Applied pesticides to inside and outside of structures utilizing company protocols.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Educated and advised customers on preventive measures to reduce pest infestations.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Drove to customer residences and places of business to inspect for pests.
Adhered to most stringent safety procedures when applying chemicals.
Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
Inspected commercial and residential buildings and structures for pest issues.
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Complied with safety guidelines and regulations with during pest control processes.
Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
Performed general pest control solutions such as bed bug and termite inspections and treatments.
Responded to customer inquiries and complaints regarding pest control services and solutions.
Inspected equipment for proper functionality to effectively facilitate application.
Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
Generated consistent referrals and repeat business by providing friendly and fast service.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Updated logs and tracking documents accurately and according to schedule requirements.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Minimized liability by consistently following road rules when driving.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Drove safely in various weather and road conditions to avoid accidents.
Maintained clean and organized vehicle, enhancing professional image of company.
Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Enhanced team morale by providing support and assistance during peak delivery periods.
Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
Reduced delivery times with careful planning and route optimization.
Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Participated in safety training and workshops, applying learned techniques to daily driving practices.
Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Improved route efficiency, leading to reduction in average delivery times.
Improved fuel efficiency by implementing strategic driving routes and practices.
Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Reduced incidents of late deliveries by implementing effective time-management strategies.
Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Pest Control Technician Support Driver
Apartment Advantage Group LLC
03.2023 - Current
Applied pesticides to inside and outside of structures utilizing company protocols.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Educated and advised customers on preventive measures to reduce pest infestations.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Drove to customer residences and places of business to inspect for pests.
Adhered to most stringent safety procedures when applying chemicals.
Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
Inspected commercial and residential buildings and structures for pest issues.
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Complied with safety guidelines and regulations with during pest control processes.
Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
Performed general pest control solutions such as bed bug and termite inspections and treatments.
Responded to customer inquiries and complaints regarding pest control services and solutions.
Inspected equipment for proper functionality to effectively facilitate application.
Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
Generated consistent referrals and repeat business by providing friendly and fast service.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Updated logs and tracking documents accurately and according to schedule requirements.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Minimized liability by consistently following road rules when driving.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Drove safely in various weather and road conditions to avoid accidents.
Maintained clean and organized vehicle, enhancing professional image of company.
Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express