Serene Gillis
Oroville,CA
Summary
Multi lingual with a strong background in customer engagement and teamwork. Skilled in multitasking and problem-solving, consistently ensuring a positive experience and contributing to team success through effective communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
English Trainer
Babel
Oroville, CA
05.2025 - Current
- English Conversation Partner / AI Trainer: Participants engage in natural, 5-minute video or audio conversations with another person, discussing varied topics like hobbies, travel, and entertainment.
- Voice Actor / Script Recorder: Recording short, emotionally-driven scripts to bring characters to life for AI training, often for foreign languages like German or French.
- Quality Assurance: Ensuring recorded conversations are clear, properly framed (for video), and meet project guidelines. [1, 2]
Sales Specialist
Home Depot
Brookhaven, MS
10.2021 - 10.2023
- Assisted customers in product selection, ensuring a positive shopping experience.
- Educated customers on product features and benefits to drive sales.
- Managed inventory levels, conducting regular stock checks to maintain availability.
- Collaborated with team members to execute promotional displays and merchandising strategies.
Sales Associate
Catos Clothing
Brookhaven, MS
03.2018 - 03.2022
- Enhanced customer experience by providing personalized service and product recommendations.
- Managed inventory levels through regular stock assessments and replenishment orders.
- Trained new sales associates on store policies, product knowledge, and customer service techniques.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Skills
- Cross-cultural communication
- Excellent communication
- Teamwork
- Problem-solving
- Multitasking
- Reliability
Certification
- Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Full Professional
German
Limited Working
Timeline
English Trainer
Babel
05.2025 - Current
Sales Specialist
Home Depot
10.2021 - 10.2023
Sales Associate
Catos Clothing
03.2018 - 03.2022