Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serene Helton

Riverside,CA

Summary

Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Line Cook

Red Robin
08.2021 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Grilled meats and seafood to customer specifications.

Cook

AMF Bowling Alley
03.2019 - 03.2021
  • Ensured consistent application of kitchen quality guidelines.
  • Followed proper safe handling policies
  • Prepared meals and took into account customer food allergies
  • Assembled various drink orders.
  • Prepped ingredients
  • Stocked production cooler
  • Operated deep fryer
  • Sanitized work station, kitchen, and dishware
  • Supervised all kitchen procedures
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Assistant Manager

Spirit Halloween
08.2020 - 11.2020
  • Implemented organizational guidelines effectively.
  • Provided excellent customer service to all customer in a timely manner
  • Oversaw daily store operations from opening to closing.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Babysitter / Nanny

Myself
09.2013 - 07.2019
  • Oversaw childcare, managed meal preparation, ensured tidiness.
  • Facilitated efficient school transportation.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.

Housekeeping

self-employed
07.2018 - 11.2018
  • In charge of cleaning bedrooms, restrooms, offices and hallways
  • Disinfected (area or item|rooms|bathrooms|counters|equipment)
  • Took out trash
  • Cleaned windows
  • Provided friendly service to clients
  • Maintained a clean and hazard-free deck environment through diligent housekeeping tasks.
  • Coordinated seamlessly with housekeeping staff to ensure timely delivery of requested items or services.
  • Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.

FC Associate (Picker)

Amazon Fulfillment Center
08.2017 - 01.2018
  • Scanned items and placed them into totes for shipment.
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
  • Selected packing materials based on size, quantity and fragility of package contents.

Barista / Cake Decorator

Dunkin Donuts/Baskin Robbins
07.2016 - 08.2017
  • Responsible for making drinks, preparing food, cleaning, cash register. Some drive thru experience. Cake decorating
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Caregiver

Family Members
03.2015 - 03.2017
  • Acquired skills in wound management through hands-on experience.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Conducted regular assessments of patients'' wounds to monitor progress and adjust treatment plans accordingly.
  • Reduced wound infection rates through strict adherence to aseptic protocols and proper wound dressing procedures.
  • Provided emotional support to patients coping with chronic or complex wounds, facilitating resilience during rehabilitation efforts.

Cashier / Sales Associate

Phantom Halloween
08.2015 - 11.2015
  • Helped customers find costumes, accessories, and gave suggestions when requested. Worked the register and bagged items
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High school - undefined

Student - Psychology

Norco College
Norco, CA
05.2023

Skills

  • Cash (1 year)
  • Customer service (1 year)
  • Problem solving (Less than 1 year)
  • RECEPTIONIST (Less than 1 year)
  • RETAIL SALES (Less than 1 year)
  • Warehouse Associate
  • Baby Sitter
  • Nanny
  • Picker Packer
  • Babysitting
  • Barista Experience
  • Cooking
  • Meal Preparation
  • Food Preparation
  • Kitchen Experience
  • Serving Experience
  • Coffee Experience
  • Assistant Manager Experience
  • Cleaning Experience
  • Cake Decorating
  • Childcare
  • Food Handling
  • Guest services
  • Guest relations
  • Restaurant experience
  • Windows
  • English
  • Cashiering
  • Food Production
  • Microsoft Office
  • Typing
  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Professional attitude
  • Customer service
  • Reliable and trustworthy
  • Active listener
  • Food preparation
  • Problem-solving
  • Food safety knowledge
  • Team coordination
  • Cleanliness standards
  • Server communication
  • Meat cutting
  • Portion control
  • Food storage
  • Portioning
  • Menu item memorization
  • Allergen awareness
  • Line station oversight
  • Food rotation
  • Recipe adherence
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and seating clients
  • Data inputting
  • File management
  • Document management

Certification

  • Food Handler
  • Food Handler Certification

Timeline

Line Cook

Red Robin
08.2021 - Current

Assistant Manager

Spirit Halloween
08.2020 - 11.2020

Cook

AMF Bowling Alley
03.2019 - 03.2021

Housekeeping

self-employed
07.2018 - 11.2018

FC Associate (Picker)

Amazon Fulfillment Center
08.2017 - 01.2018

Barista / Cake Decorator

Dunkin Donuts/Baskin Robbins
07.2016 - 08.2017

Cashier / Sales Associate

Phantom Halloween
08.2015 - 11.2015

Caregiver

Family Members
03.2015 - 03.2017

Babysitter / Nanny

Myself
09.2013 - 07.2019

High school - undefined

Student - Psychology

Norco College

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Serene Helton