Serene Mcintosh
Buffalo
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated server brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Human Resource Expert
Target
09.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Server
Buffalo Sports Garden
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hostess Trainer
Pearl Street Brewery
06.2019 - 09.2022
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Barista
Starbucks
04.2018 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Accounting And Finance
Wilmington University
New Castle, DE08.2024
Associate of Science - Business Administration And Management
Niagara County Community College
Sanborn, NY12.2022
Skills
- Employee Performance Management
- Reviewing Compliance
- Organizational Systems
- Advising Department Managers
- HR Strategy
- Labor Relations Coordination
- HR Transformation
- Negotiation Tactics
- Training Needs Analysis
- Human Resources Allocation
- HR Support
- Statistical Data Analysis
- Organizational Skills
- Dependable and Responsible
- Remote Office Availability
- Quality Assurance
- Teamwork and Collaboration
Timeline
Human Resource Expert
Target
09.2022 - Current
Server
Buffalo Sports Garden
09.2022 - Current
Hostess Trainer
Pearl Street Brewery
06.2019 - 09.2022
Barista
Starbucks
04.2018 - 03.2022
Bachelor of Science - Accounting And Finance
Wilmington University
Associate of Science - Business Administration And Management
Niagara County Community College
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