Microsoft Office systems: Word, Publisher, Excel, Powerpoint, Outlook
Serene Villegas
Customer Service Professional
Summary
Personable Customer Service Professional offering 17 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Maximus Real Estate Partners
San Francisco, CA
03.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Bartender
Route 101
San Francisco, United States
12.2019 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Front Desk Agent
Executive Hotel Vintage Court
San Francisco , CA
07.2023 - 03.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Manager
Zen Massage And Bodyworks
San Francisco, CA, CA
10.2020 - 11.2022
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
Nite Cap
San Francisco, CA
08.2019 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Sales Manager
Peace Of Green Collective
Los Angeles, CA
06.2006 - 05.2019
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Associate of Science - Liberal Arts And Sciences
City College of San Francisco
San Francisco, CA 08.2020 - Current
Skills
Hospitality service expertise
Verbal and written communication
Staff Management
Relationship building
Organizational skills
Strategic planning
Office administration
Software
Adobe Applications: Photoshop, Illustrator, InDesign, Animate
POS systems: Clover, SmartTab, Aloha, Booker, Yardi
Interests
Spending time with family and friends, Drawing, Painting, Sculpting, music (Guitar)
Timeline
Administrative Assistant
Maximus Real Estate Partners
03.2024 - Current
Front Desk Agent
Executive Hotel Vintage Court
07.2023 - 03.2024
Front Desk Manager
Zen Massage And Bodyworks
10.2020 - 11.2022
Associate of Science - Liberal Arts And Sciences
City College of San Francisco
08.2020 - Current
Bartender
Route 101
12.2019 - 04.2024
Bartender
Nite Cap
08.2019 - 07.2022
Sales Manager
Peace Of Green Collective
06.2006 - 05.2019