Serenitey Morales
La Puente,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
3
3
years of professional experience
Work History
Preschool Teacher
St. Johns Preschool
09.2024 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Guest Service Representative
TopGolf
03.2024 - 11.2024
- Support in helping customers with any needs or questions
- Help make sure venue, when, was running perfectly in place and correctly
- Maintained safe, clean and constantly supervised play environment
- Made sure customer satisfaction always came first
- Offer retail items to guests and keep retail area stocked and organized
- Respond promptly to guest inquiries and requests
- Give guests game demonstrations and enforce safety guidelines
- Trained in most departments to ensure venue is always running on top of everything
- Verified reservations by phone or in person
- Assisted guests with check-ins and check-outs in a timely manner
- Provided assistance to guests throughout their stay
- Resolved guest complaints in a professional manner
- Answered incoming calls from guests seeking reservations or general information
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Cashier Team Lead
Dell Taco
02.2022 - 11.2023
- Answered customer questions and provided store information
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Processed payments promptly for customers to exceed productivity standards
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Rotated and merchandised products at point-of-sale to improve impulse buy rate
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Trained new team members in cash register operation, stock procedures and customer services
- Helped customers find specific products, answered questions and offered product advice
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
- Prepared cash deposits and balanced store safe for opening and closing of business
- Learned roles of other departments to provide coverage and keep store operational
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Some College - Generals
Mt San Antonio College
Walnut, CAPTA Aid & Medical Terminology Certificate -
High School Diploma -
Bassett Adult School
La Puente, CA06.2023
Skills
- Curriculum Design
- Individual Student Instruction
- Classroom Organization
- Customer Service
- Merchandise Restocking
- Cash Handling
- Payment Collection
- Customer Complaint Resolution
- Cash Management
- Positive and Professional
- Communication Skills
- Time Management Skills
- Problem-Solving Skills
- Inventory Management
- Sorting and Labeling
- Supply Restocking
- Employee Training and Development
- Organizing and Categorizing
- Positive Attitude
- Social Media and Promotions
- Relationship Building
- Issue Resolution
- Customer service
- Computer skills
- Guest accommodations
- Flexible schedule
- Financial transactions
- Food and beverage area setup
- Clear communication
- Multitasking Abilities
- Guest experiences
- Organizational skills
- Professionalism
Timeline
Preschool Teacher
St. Johns Preschool
09.2024 - Current
Guest Service Representative
TopGolf
03.2024 - 11.2024
Cashier Team Lead
Dell Taco
02.2022 - 11.2023
PTA Aid & Medical Terminology Certificate -
High School Diploma -
Bassett Adult School
Some College - Generals
Mt San Antonio College
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