Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Adame

Uvalde

Summary

Developed skills in customer service and communication within fast-paced medical call center environment. Expertise in resolving inquiries, managing patient interactions, and utilizing call center technology. Seeking to transition into new field where these skills can be effectively applied.

Professional healthcare communicator with solid background in managing patient interactions and resolving medical inquiries. Known for collaborative approach and consistently achieving high satisfaction ratings. Adaptable and reliable, with strong skills in active listening and problem-solving.

Overview

2
2
years of professional experience

Work History

Asset Protection Associate

Walmart
05.2024 - Current
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Kept patrons and employees safe and from criminal activity.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

CSR

PFS
08.2023 - 02.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait time.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Veterinary Technician

Uvalde Veterinary Clinic
10.2022 - 07.2023
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Enhanced clinic reputation through exceptional customer service and care for animals.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Assisted veterinarians with radiographs and ultrasounds.

Education

High School Diploma -

Uvalde High School
Uvalde, TX
05-2023

Skills

  • Collaborative Teamwork Skills
  • Skilled in Conflict Mediation
  • Thorough Quality Assurance
  • Precision in Task Execution
  • Reliability and Honesty
  • Client Assistance
  • Versatile Response to Challenges
  • Proficient in Prioritizing Tasks
  • Critical Analysis
  • Professional Integrity Commitment
  • Flexible Problem-Solving
  • Strategic Decision-Making

Timeline

Asset Protection Associate

Walmart
05.2024 - Current

CSR

PFS
08.2023 - 02.2024

Veterinary Technician

Uvalde Veterinary Clinic
10.2022 - 07.2023

High School Diploma -

Uvalde High School

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Serenity Adame