Serenity Ahr
Palm Coast
Summary
I am a patient-focused dental professional with 4 years of experience in orthodontic and pediatric settings. I have assisted with care for 20+ patients daily in a high-volume clinical setting. I have a passion for patient education, patient comfort, and prioritizing practice efficiency. I have a proven ability to foster positive patient relationships, thereby increasing patient retention.
Overview
8
8
years of professional experience
Work History
Expanded Functions Dental Assistant
McDonnell & Parsons Pediatric Dentistry
Ormond Beach, FL
11.2024 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Operated dental equipment effectively to ensure optimal functionality.
- Collaborated with dentists to deliver exceptional pediatric care.
- Educated patients and guardians on oral hygiene practices and treatment plans.
- Maintained sterile environments by adhering to infection control protocols.
- Managed appointment scheduling and patient records efficiently using dental software.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
Orthodontic Assistant
Beauchamp Orthodontics
Port Orange, FL
05.2022 - 03.2026
- Sterilized instruments and maintained compliance with safety protocols.
- Educated patients on oral hygiene practices and post-treatment care.
- Supported the orthodontist in executing treatment plans and adjustments.
- Trained new staff on clinical procedures and office protocols effectively.
- Fostered positive patient relationships to improve satisfaction and retention rates.
- Coordinated appointments and managed patient records efficiently.
Customer Experience Coordinator
Marshalls & HomeGoods
Port Orange, FL
11.2017 - 05.2022
- Supervised 30+ employees weekly.
- Developed customer feedback initiatives to enhance service quality and satisfaction.
- Coordinated training programs for staff to improve customer interaction techniques.
- Led cross-functional teams to address operational challenges impacting customer experience.
- Managed daily operations of the customer service department, ensuring consistency and accuracy in responses.
- Processed customer transactions efficiently using point-of-sale systems.
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
Education
Expanded Functions Dental Asistant - Dental Assisting
Daytona State College
Daytona Beach, FL06-2022
Associate of Arts -
Daytona State College
Daytona Beach, FL06-2021
High School Diploma -
Spruce Creek High School
Port Orange, FL06-2019
Skills
- BLS certified
- Sealant application
- Patient care excellence
- Restorative procedures
- OSHA and HIPAA protocols
- Dental radiography proficiency
- Patient management under oral and IV sedation
- Post-Surgical monitoring and transport skills
Timeline
Expanded Functions Dental Assistant
McDonnell & Parsons Pediatric Dentistry
11.2024 - Current
Orthodontic Assistant
Beauchamp Orthodontics
05.2022 - 03.2026
Customer Experience Coordinator
Marshalls & HomeGoods
11.2017 - 05.2022
Expanded Functions Dental Asistant - Dental Assisting
Daytona State College
Associate of Arts -
Daytona State College
High School Diploma -
Spruce Creek High School