Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Serenity Ballard

South Ogden,Utah

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Intermountain Healthcare
Ogden, Utah
01.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Receptionist/Escrow assistant

Cottonwood Title
05.2022 - 10.2022
  • Data entry, Multi line use and transferring phone calls, Taking detailed messages, Understanding legal wording/documents, Use of Excel, Use a fax machine, Appointment setting/use of Google Calendar, Greeting customers and ensuring their comfort, Ordering of office supplies, Keeping Inventory of office supplies and merch for two offices, Building relationships with Clients, Printing UPS and FEDEX labels, Searching and clearing titles to ensure smooth closings, Ordering Payoffs for Mortgages and other debts, Ordering lunch for meeting days, Keeping office clean and tidy + stocking the fridge, Taking Photos of clients and making them feel special after a closing, Keeping Communication between offices, Ensuring good rapport/communication between Escrow Officers and Agents, Putting together closing packages

Stay At Home Mother

07.2018 - 05.2022
  • Problem solving, Ability to work long shifts, Communication with small children, Money Management, Maintaining a safe and clean environment, Preparing and serving large meals, Self Motivation

Internet sales/BDC

TONY DIVINO TOYOTA
08.2017 - 07.2018
  • Cold calling, Engaging with customers, Building customer rapport, Knowledge of inventory, Helping Guide and unload Parts Inventory off of Delivery trucks, Moving and or Delivering Fleet vehicles, Keeping track of inventory/ documenting vehicles and condition, CRM use, Recognising opportunities, Knowledge of warranties, Creative thinking and a good memory

Front Desk Receptionist

Tony Divino Toyota
04.2014 - 08.2017
  • Greeting and Directing Customers, Problem solving, Multi line phone use, Providing guests a positive first impression, Data entry, Filing Documents, Notifying company personnel of customer arrival, Keeping a clean, organized, and presentable reception area, Handling pressure, Professionalism, Verbal Communication, Use of ADP systems (Automatic Data Processing), Teamwork and Collaboration, Punctuality, Empathy

Skills

  • Time Management
  • Ability to multitask
  • Resolving customer complaints
  • Positive attitude
  • Experience with frequent phone and computer use
  • Communication skills
  • Memory
  • Data Entry
  • Customer Service
  • Positive attitude
  • Showing Compassion
  • Money Handling / Payment collecting

Certification

  • Food Handlers permit, 06/29/2021
  • Completion of eFoodHandler Basic safety course, 2021b3689351

References

References available upon request.

Timeline

Cashier

Intermountain Healthcare
01.2024 - Current

Receptionist/Escrow assistant

Cottonwood Title
05.2022 - 10.2022

Stay At Home Mother

07.2018 - 05.2022

Internet sales/BDC

TONY DIVINO TOYOTA
08.2017 - 07.2018

Front Desk Receptionist

Tony Divino Toyota
04.2014 - 08.2017

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Serenity Ballard