Serenity Beltran

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Sourced and ordered office equipment and supplies.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
• Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

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