Serenity Broner
Charlotte,NC
Summary
Dynamic Payment Processing Specialist with a proven track record at Metronet, excelling in electronic payments and reconciliation. Recognized for enhancing client relations and streamlining workflows, I leverage strong Excel skills to ensure financial accuracy and timely transactions, while delivering exceptional customer service and resolving discrepancies efficiently.
Overview
2
2
years of professional experience
Work History
Payment Processing Specialist
Metronet
Remote
08.2025 - Current
- Processed high-volume transactions efficiently and accurately within payment processing systems.
- Reconciled daily transaction reports to ensure financial accuracy and compliance.
- Assisted in troubleshooting payment discrepancies, enhancing resolution timelines.
- Collaborated with cross-functional teams to streamline payment workflows and improve service delivery.
- Ensured timely payments by closely monitoring deadlines and proactively reaching out to clients for required information.
- Collaborated with internal departments to resolve payment discrepancies, contributing to improved client relationships.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer Service Specialist
Iqorian
Charlotte, NC
09.2023 - 05.2025
- Provided exceptional customer support through phone and chat interactions, resolving issues efficiently.
- Assisted in training new team members on customer service protocols and best practices.
- Managed customer inquiries using CRM software to track interactions and ensure follow-up.
- Collaborated with cross-functional teams to improve response times and customer satisfaction scores.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
High School Diploma -
Westmecklenburg
Charlotte, NC06.2021
Skills
- Electronic payments
- Payment reconciliation
- Transaction monitoring
- Invoice processing
- Credit card processing
- Strong client relations skills
- Microsoft Excel
- Microsoft office and outlook proficiency
Languages
English
Full Professional
Timeline
Payment Processing Specialist
Metronet
08.2025 - Current
Customer Service Specialist
Iqorian
09.2023 - 05.2025
High School Diploma -
Westmecklenburg