Serenity Burrer

As a Beauty advisor at Sephora, I along with many others are the face of the brand and am a key contributor to creating an exceptional client experience. I work in many areas of the store. The store is split in to zones. Every hour we move through these zones (including cash wrap). Within these zones I use my knowledge of beauty products and trends as well as helpful digital tools to advise and inspire clients, helping them feel confident and beautiful. I consider myself passionate about client service, as well as the beauty industry. I do my best create a welcoming environment where every client feels valued and supported.

• Handled cash register transactions accurately and efficiently during peak hours.
• Assisted customers in selecting beauty products tailored to individual needs.
• Educated clients on product usage and benefits to enhance customer satisfaction.
• Executed daily inventory checks to ensure stock availability for customers.
• Collaborated with team members to achieve sales goals and improve customer engagement strategies.
• Used POS system to process sales, returns and exchanges.

As Assistant Store Manager at Forever 21, I supported the Store Manager in overseeing daily operations, including staff supervision, scheduling, and performance management. I trained and coached sales associates to enhance customer service and achieve sales targets, while consistently delivering exceptional customer experiences by resolving issues promptly and professionally. I was responsible for monitoring inventory, managing stock replenishment, and ensuring visually appealing and accurate merchandising displays. Additionally, I handled cash management, opening and closing procedures, and daily sales reporting. My leadership contributed to maintaining store standards, policy compliance, and a measurable increase in monthly sales through effective team motivation and upselling strategies.

• Assisted in managing daily operations, ensuring smooth workflow and adherence to company policies.
• Collaborated with team members to enhance customer service processes and resolve client inquiries efficiently.
• Participated in training sessions to improve product knowledge and service delivery skills among staff.
• Coordinated scheduling for team shifts, optimizing coverage during peak hours for enhanced service efficiency.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

As Team Lead Cashier at Ulta, I supervised front-end operations, ensuring efficient and accurate transaction processing while delivering exceptional customer service. I trained, coached, and scheduled cashier staff, promoting adherence to company policies and high performance. I handled customer concerns professionally and resolved issues quickly to maintain satisfaction. In addition to balancing registers and managing cash deposits, I supported store leadership by monitoring POS systems, assisting with opening/closing procedures, managing BOPIS orders ensuring clients orders were correct and that they received said orders in a timely manner. As well as doing hourly audits on BOPIS, damages, and returns. Helping improve team productivity and contributing to smoother store operations during peak hours was something I excelled in.

• Supervised daily operations of cashier team, ensuring efficient and accurate transaction processing.
• Trained new cashiers on point-of-sale systems and customer service protocols.
• Managed cash register operations, maintaining accuracy in cash handling and reconciliation procedures.
• Resolved customer inquiries and concerns, enhancing overall shopping experience and satisfaction.